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Black screen after updating to intel hd drivers in lenovo

VP16
Beginner
886 Views

I am facing the issue of a black screen whenever my windows try to update intel graphics, right now laptop is running on basic drivers. please help 

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6 Replies
DeividA_Intel
Employee
847 Views

Hello VP16,  


  

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your laptop.   


  

In order to better assist you, please provide the following: 


1. What is the brand and model name of your laptop?

2. What is the brand and model name of your processor?

3. Do you get any errors while trying to update the driver?

4. Does the issue happens with the driver from the laptop manufacturer?

5. What is the operating system installed as well as the version and build?

6. Did you update your BIOS to the latest version?



Regards,  

Deivid A. 

Intel Customer Support Technician 


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VP16
Beginner
793 Views

Hi, 

details are as follows:

1. Lenovo ideapad 500-15ISK 80NT

2. Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz 2.60 GHz

3. no errors

4. on all intel hd520 drivers I'm facing the issue from the manufacturer and intel site

5. Edition Windows 10 Pro
Version 22H2
Installed on ‎22-‎02-‎2023
OS build 19045.2604

6. yes i updated the bios

 

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DeividA_Intel
Employee
826 Views

Hello VP16, 



After checking your thread, I would like to know if you need further assistance. 


If so, please let me know. 


 

Regards,  

Deivid A.  

Intel Customer Support Technician  


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DeividA_Intel
Employee
780 Views

Hello VP16,  



Due to this product (Intel® HD Graphics 520) being discontinued, Intel Customer Service no longer supports inquiries for it, but perhaps fellow community members have the knowledge to jump in and help. You may also find the Discontinued Products website helpful to address your request. Thank you for understanding.  


Discontinued Products:


 

Please keep in mind that this thread will no longer be monitored by Intel.  


Regards,  

Deivid A.  

Intel Customer Support Technician  


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n_scott_pearson
Super User
738 Views
There are people here who can attempt to help you, do don't give up hope completely.
Now, what driver version(s) are you specifically trying to install?
...S
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VP16
Beginner
730 Views
Hii, thank you for your response.
Currently I've tried to install Intel HD 520 2017 version from Lenovo site and also tried latest version from Intel auto detect tool
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