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Black screen with Intel Graphics Driver [15.40] on Windows 10

GDucr
Beginner
11,157 Views

Hi, I've been trying to make my Intel HD Graphics 4440 on Windows 10 for the last day.

Here is the link to the driver I tried to install: https://downloadcenter.intel.com/download/26984 Download Intel® Graphics Driver for Windows* [15.40]

I have a HP Elitebook 840 G1, with an Intel HD Graphics 4440 and a AMD Radeon HD 8750M

I've formatted my PC, and I chose to install Windows 10 on it (I was previously using Windows 7 without any problems)

The installation goes fine, but as soon as the Intel driver is installed, the screen goes black and never turn on again, not even on reboot.

The only solution to make the screen come back is for me to boot in safe mode and uninstall the Intel drivers.

The problem is that Windows reinstall the driver as soon as it can via windows Update, and as soon as this happens, immediate black screen.

The only way I found to stop windows from downloading the driver is to disable the wifi. So I'm currently stuck with a PC without any internet access.

I've tried to install the drivers via the .exe, via the .zip and via the device manager, every time the result is the same: Immediate black screen.

I also tried to update the BIOS. The only thing I have not tried is to plug the display port, but I have no adapter on hand to try.

I've been searching online for the past day for a solution, so far nothing worked. Am I the only one with this problem? Do any of you have a solution?

0 Kudos
1 Solution
idata
Community Manager
8,179 Views

Hello telly23,

 

 

I understand you are getting a black screen after the Intel graphics driver gets installed in your HP* computer.

 

 

Let me apologize for any inconvenience this issue may be causing to you.

 

 

I would like you to try updating some of the computer drivers in a specific order.

 

 

Please install this driver first, and then restart the computer http://ftp.hp.com/pub/softpaq/sp78501-79000/sp78724.exe http://ftp.hp.com/pub/softpaq/sp78501-79000/sp78724.exe

 

 

Install this other driver, and then restart the computer one more time http://ftp.hp.com/pub/softpaq/sp79001-79500/sp79059.exe http://ftp.hp.com/pub/softpaq/sp79001-79500/sp79059.exe

 

 

Please uninstall AMD* graphics driver from Device Manager. In order for you to uninstall the driver on the keyboard press WinLogo key + r, then type in devmgmt.msc, double click on Display Adapters -> AMD* graphics controller -> Driver tab -> Uninstall -> Select the check box Delete the driver software for this device -> OK, and then restart the computer.

 

 

The Intel customized graphics driver needs to be installed first. You can download it and install it from this link http://ftp.hp.com/pub/softpaq/sp79001-79500/sp79336.exe http://ftp.hp.com/pub/softpaq/sp79001-79500/sp79336.exe

 

 

Restart the computer, and then reinstall AMD* graphics driver that is on this other link http://ftp.hp.com/pub/softpaq/sp79501-80000/sp79527.exe http://ftp.hp.com/pub/softpaq/sp79501-80000/sp79527.exe

 

 

Let me know if issue persists or not.

 

 

Regards,

 

Fred D.

View solution in original post

8 Replies
n_scott_pearson
Super User Retired Employee
8,179 Views

In many laptops that also have AMD/NVIDIA graphics, the output from this graphics solution is routed out through the Intel graphics. To deliver support for this (switchable) configuration, the manufacturer had to develop a custom version of the intel HD Graphics driver that included the modification necessary. If your notebook is configured this way, you cannot use the generic Intel HD Graphics driver package; you must get a customized version from HP. If they don't provide one for Windows 10, you may be out of luck...

Hope this helps,

...S

MDude
Beginner
8,179 Views

I have exactly the same problem with intel graphics hd 4000 except I get blue screen in the end saying stop code VIDEO TDR FAILURE what failed :igdkm64.sys and the only way I can use windows i need to go to safe mode and uninstall or disab the intel graphics hd 4000 driver so I can use windows normally HELP Please

idata
Community Manager
8,179 Views

Hello Sharam,

 

 

Thank you for joining the thread. I am sorry to hear you are also having issues after installing Intel graphics driver.

 

 

In order to assist you better with the specific problem you are having in your computer I recommend creating a new thread. Please make sure you add all of the details of your computer so we can get more information about the problem.

 

 

Please attach to your new thread the .txt file the Intel® System Support Utility will generate https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

 

To attach a file, you must click "Use Advanced Editor" on the upper right hand corner of the response box, then the "attach" option will appear on the bottom right hand corner of the response box.

 

 

Regards,

 

Fred D.
idata
Community Manager
8,180 Views

Hello telly23,

 

 

I understand you are getting a black screen after the Intel graphics driver gets installed in your HP* computer.

 

 

Let me apologize for any inconvenience this issue may be causing to you.

 

 

I would like you to try updating some of the computer drivers in a specific order.

 

 

Please install this driver first, and then restart the computer http://ftp.hp.com/pub/softpaq/sp78501-79000/sp78724.exe http://ftp.hp.com/pub/softpaq/sp78501-79000/sp78724.exe

 

 

Install this other driver, and then restart the computer one more time http://ftp.hp.com/pub/softpaq/sp79001-79500/sp79059.exe http://ftp.hp.com/pub/softpaq/sp79001-79500/sp79059.exe

 

 

Please uninstall AMD* graphics driver from Device Manager. In order for you to uninstall the driver on the keyboard press WinLogo key + r, then type in devmgmt.msc, double click on Display Adapters -> AMD* graphics controller -> Driver tab -> Uninstall -> Select the check box Delete the driver software for this device -> OK, and then restart the computer.

 

 

The Intel customized graphics driver needs to be installed first. You can download it and install it from this link http://ftp.hp.com/pub/softpaq/sp79001-79500/sp79336.exe http://ftp.hp.com/pub/softpaq/sp79001-79500/sp79336.exe

 

 

Restart the computer, and then reinstall AMD* graphics driver that is on this other link http://ftp.hp.com/pub/softpaq/sp79501-80000/sp79527.exe http://ftp.hp.com/pub/softpaq/sp79501-80000/sp79527.exe

 

 

Let me know if issue persists or not.

 

 

Regards,

 

Fred D.
GDucr
Beginner
8,182 Views

Well, I think I witnessed computer magic today...

The problem is now fixed, I have no idea why but at least the screen works again.

I don't know if the update windows did yesterday while I was trying to fix thing on a secondary screen fixed it, or the quick look I had inside the computer moved some part...

The only indication I have is that the computer did not go to sleep when I close the lid, my theory is that the lid detector is somewhat faulty and that it was stuck in the close position, disconnecting the screen. I have no idea if this is the problem but if it is it seems I unstuck it. The PC still refuse to go to sleep when I close it but at least it's stuck in the open position now.

Thank you for your help, I marked the official Intel answer as the solution, as it's likely it will fix the problem for anyone searching the forum with the same question as mine.

idata
Community Manager
8,182 Views

Hello telly23,

 

 

I am glad to hear the issue has been fixed. Do not hesitate to contact us back if you have any other inquiry.

 

 

Regards,

 

Fred D.
er7
Beginner
7,427 Views

I have exactly the same issue. my device is Asus G501JW: Core-i7 4720HQ/ Intel HD4600/Nvidia GTX960 M running windows 10.

It was working well until windows updated the Intel HD graphics automatically. using a secondary display I uninstalled the driver and as long as I prevent windows updates from updating the driver I can have a screen without being able to change the brightness or resolution. I also installed manufacturer's recommended driver which was for 2016 but it didn't help either.

I even installed Ubuntu OS just to make sure that the problem is caused by driver incompatibility with windows 10 and as I expected, everything was fine on Ubuntu and I could change screen resolution and brightness.

I hope we get a new driver ASAP

Bastler-42
Beginner
1,839 Views

Hello.  I know this is probably far too late, but I needed to post this with the hope of maybe helping some other poor soul with the "Black Screen" problem.

 

Hardware: Asus GL703VD ROG Laptop with i630 iGPU (I7 7700HQ) & Nvidia 1050.

Problem: Black screen when Windows changes driver from "Microsoft Basic" to Intel 630 driver.

Tests: External screen also black (but signal detected), several versions of Windows & Linux - no improvement. RAM swap, BIOS reset/up-downdates, hard reset.

Solution:

Boot Windows in safe mode, open the real control panel (Win+r, type "control" & press enter), search for "power" and select "edit power plan", then "change advanced power settings".

A new window will open, expand "Intel(R) Graphics Settings" then "Intel(R) Graphics power plan".

Change "On Battery" & "Plugged in" to "Maximum Performance".

Restart and let Windows redetect your display.

Plug in an external monitor to test - you should finally see the desktop.  Also test with GPU-Z to see if the render test works - if so, then Optimus is working properly.

 

I was convinced this was a hardware problem, maybe a faulty CPU or Optimus mux chip and was about to throw a good laptop out because of this problem, thankfully I found a solution after weeks of searching and head scratching.

 

Regards.

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