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Bought a A380 for an older system today. Almost returned it.

dechaines
Beginner
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So I bought an Arc A380 to replace a Nvidia RTX T400 in a Dell Inspiron 3670 (Intel Core i7 8700, 16gb RAM). It's still a good machine. I know it's not recommended config due to lack of rebar support but after much searching it seemed like it was still going to work. Albeit with an acceptable performance penalty. 

 

After running DDU to remove the Nvidia drivers I seated in the new card and everything seemed to be working as expected until installing the latest driver (4314) and restarting the machine.

 

Upon booting into Windows 10 the screen "froze," except the mouse still worked. After a bit of head scratching I unplugged the DP cable and plugged it back in. The screen advanced to the next frame and then froze again. Well I tried basically everything from changing cables, changing monitors, uninstalling arc control, changing bios settings, turning off iGPU, uninstalling iGPU driver, etc, etc. Needless to say I was at wits end and about return the darn thing thinking I must've gotten a dud and pick up another Nvidia or AMD card.

 

Well thankfully I came to the forums, searched, and found other users saying they were experiencing the same thing and posted their findings. After a quick DDU and driver downgrade to 4255, problem solved. The card appears to be working well. I'm happy.

 

Thank you forum users! And to Intel customer service, I thought it would be helpful to share my perspective as new adopter. I can imagine there are other new customers out there like me who may just return an otherwise functional product and be left with a bad impression of your product if this issue isn't addressed. Just my 2 cents.

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Jean_Intel
Employee
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Hello dechaines

 

Thank you for posting on the Intel️® communities. We are glad to know that the system is now working as expected after rolling back to the driver .4255.

 

We would like to add that the driver developer team is currently investigating this matter under bug ID 18029726035. Unfortunately, we can't promise any outcome or fix since we focus primarily on Arc GPUs functionality when paired with supported platforms listed in our Quick Start Guide.

 

We appreciate you took the time to share your experience and the issue resolution that helped you. Hopefully, it will help other community members.

 

Best regards

Jean O. 

Intel Customer Support Technician


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Jean_Intel
Employee
1,125 Views

Hello dechaines,

 

We hope you are doing fine.

 

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

 

Best regards.

Jean O. 

Intel Customer Support Technician.


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