Hello Thariq,
Thank you for reaching out to the Intel Community.
To help us troubleshoot and identify the issue, please provide the following information:
- What is the make and model of your computer?
- When did the issue begin?
- Were there any recent changes before this issue occurred?
- To avoid repeating questions and troubleshooting steps, could you let us know what steps you've already taken?
- To further examine your system specifications, please share the SSU logs from your computer. You can refer to our How to get the Intel® System Support Utility Logs on Windows* article for instructions on how to do this. Once completed, you can attach the logs to this post.
I look forward to your response.
Best regards,
Norman S.
Intel Customer Support Engineer
