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Brightness doesn't work

Announcerlam
Beginner
595 Views

It's been 7 days ever since the brightness has not been working, It's always at max and I can't change it. I tried updating the display adaptor and didn't work.

It's also not displayed in settings.

0 Kudos
8 Replies
AlHill
Super User
590 Views

So the Intel support engineers can have more information about your system, Download, run, and save the results of this utility as a text file:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Then ATTACH the text file using the instructions under the reply window ( Drag and drop here or browse files to attach ).

 

Doc (not an Intel employee or contractor)
[Windows 11 is the new Vista]

Announcerlam
Beginner
574 Views

Where do I put the results?  

n_scott_pearson
Super User Retired Employee
547 Views

Please download and run the Intel System Support Utility for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

Announcerlam
Beginner
519 Views

Here is the results

Announcerlam
Beginner
518 Views

Sending here, accidentally sent to a wrong reply

Alberto_R_Intel
Moderator
476 Views

Announcerlam, Thank you for posting in the Intel® Communities Support.


I just wanted to check if the problem with the Brightness option persists and if you still need assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


Announcerlam
Beginner
457 Views
Alberto_R_Intel
Moderator
440 Views

Announcerlam, Thank you very much for providing the SSU report, we are sorry to hear the issue persists, we will be more than glad to further assist you on this case.


Based on the information showing in the SSU report, we can confirm that the graphics driver version currently installed in your system is 26.20.100.6911, which is the graphics driver provided by Acer and should be the proper driver for your system tested and validated by them.


Just to let you know, the Intel® graphics drivers are generic, meaning they might or might not work with your system but, in this case, we can always try a clean installation of Intel® graphics driver version 30.0.100.9805 following the instructions in the links below:

https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html?wapkw...

https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html


According to the SSU details, we can see that you are using Windows* 11, and the problem could be related to that, since the operating system validated by Acer for your computer is Windows* 10, that might create conflicts on the system, especially when it comes to drivers since Windows* 11 has different features and functions that the ones advertised by Acer, as you can confirm in the following link under the "Operating System" tab:

https://www.acer.com/ac/en/US/content/support-product/7982?b=1


So, we suggest additionally, to get in contact directly with Acer, to report this scenario, to check if they can reproduce the issue using the same exact computer you have, to confirm if they might have a specific graphics driver version for Windows* 11, to make sure the BIOS version currently installed in your device is the latest one or to gather the instructions on how to do that, to verify if a physical inspection is needed and for further assistance on this matter:

https://www.acer.com/ac/en/US/content/support


Regards,

Albert R.


Intel Customer Support Technician


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