Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
Announcements
For support on Altera products please visit the Altera Community Forums.
23516 Discussions

Brightness not working

EGonz11
Beginner
‎03-30-2019 06:38 AM
1,607 Views

Hello. The brightness keys of my laptop are not working. I tried everything, installing the latest drivers, checking power saving options, trying to change it from mobility utilities. I had a W10, it was not working so I decided to downgrade to W7 but still not working.

I got a Intel(R) HD Graphics 3000 and PLUS I got a AMD Radeon HD 7400M Series.

So I noticed that when I disabled the AMD, when I restarted, my display was a lot brighter but still the keys are not working.

One thing that I noticed is that when I am starting the computer, in the small time that the computer brand shows, before windows start, I can change the brightness (so the keys are working). Help.

Maybe my drivers are wrong? Maybe a compatibility issue? What should I do? IDK. I am going blind.

0 Kudos

Link Copied

1 Reply
AlHill
Super User
‎03-30-2019 11:18 AM
1,221 Views

You MUST use the drivers provided by your laptop manufacturer, especially since you have dual graphics.

 

Additionally, HD3000 is not supported on Windows 10:

https://www.intel.com/content/www/us/en/support/articles/000005526/graphics-drivers.html

 

WIth HD 3000 on Windows 10, the best you can do is to use the generic driver provided by Microsoft.

 

Doc

0 Kudos
Copy link
Reply

Community support is provided Monday to Friday. Other contact methods are available here.

Intel does not verify all solutions, including but not limited to any file transfers that may appear in this community. Accordingly, Intel disclaims all express and implied warranties, including without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement, as well as any warranty arising from course of performance, course of dealing, or usage in trade.

For more complete information about compiler optimizations, see our Optimization Notice.