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Broken driver intel iris xe graphics

pbutton2
Beginner
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Graphics driver intel iris xe graphics on Lenovo Yoga 7 16IAH7 Type 82UF causes confetti screen every time it is installed. I have to revert to microsoft basic graphics driver to see the screen

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Alberto_R_Intel
Employee
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pbutton2, Thank you for posting in the Intel® Communities Support.


We are sorry to hear about this issue and we will be more than glad to assist you with this matter. 


In order for us to provide the most accurate assistance on this scenario, we just wanted to confirm a few details about your system:

Is this a new computer?

Was it working fine before without showing the confetti screen problem that you are describing?

If yes, when did the issue start?

Did you make any recent hardware/software changes that might cause this problem?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician


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DeividA_Intel
Employee
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Hello pbutton2, 


I am following up to check if you had teh time to read and collect the information from the previous post. If need additional time, just let me know.


Best regards, 

Deivid A.  

Intel Customer Support Technician 


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Alberto_R_Intel
Employee
638 Views

Hello pbutton2, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician


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