Bug Report - B580 flickering pixels

[jimbob2000]

Setting the display to full 4k 60hz 8 bit colour using HDMI causes flickering green pixels in all programs and on the desktop. Also causes black screens that last half a second or so when using Lightroom Classic and Premiere Pro (Latest versions). Setting the screen to full 4k 10bit @30hz solves the problems. System summary below.

Second bug is in Graphics Command Center the bug report tool always says it can't connect. DNS adblocking is disabled and there is full network connectivity.

 
Operating System: Microsoft Windows 11 Pro(10.0.26100 Build 26100.6899)
Physical Memory (Installed): 32 GB
Processor: 13th Gen Intel(R) Core(TM) i9-13900K
System Type: x64-based PC
Total Installed Updates: 24 Updates - See Detailed View for more information
Graphics Adapter(s): Intel(R) Arc(TM) B580 Graphics 32.0.101.8247
Intel(R) UHD Graphics 770 32.0.101.7040
System Manufacturer: Micro-Star International Co., Ltd.
System Model: MPG Z690 CARBON WIFI (MS-7D30)
Network Adapter(s): Bluetooth Device (Personal Area Network) 10.0.26100.5074
Intel(R) Ethernet Controller (3) I225-V 1.1.4.43
Intel(R) Wi-Fi 6E AX211 160MHz 23.170.0.1
VMware Virtual Ethernet Adapter for VMnet1 17.6.0.0
VMware Virtual Ethernet Adapter for VMnet8 17.6.0.0
Disk(s): CT1000MX500SSD4 391.82 GB (available) 10.0.26100.6725
Sabrent 400.07 GB (available) 10.0.26100.6725
Sony MRW-S1 USB Device 0.0 bytes (available) 10.0.26100.6725
TEAM TM8PS7001T 261.13 GB (available) 10.0.26100.6725
Intel Active Management technology (AMT): Not Detected

[JedG_Intel]

Hello jimbob2000,

Thank you for posting on Intel Community Forum.

To address the issue effectively, kindly share the information below.

1. Were you able to set the display to full 4K 60Hz 8 bit color previously?

2. What is the revision of the HDMI cable?

3. Are you using a direct connection (HDMI to HDMI)?

4. What is the full make and model of the monitor?

5. What is the make and model of your power supply?

6. Kindly share a short video clip demonstrating the issue.

Additionally, to have a better understanding of your system configuration and components please generate a complete copy of the System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I look forward to your response.

Best regards

Jed G.

Intel Customer Support Technician