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idata
Community Manager
1,338 Views

Bug Report: Vega M GL Does Not Work in Adobe Premiere

Category

Questions

Answers (N/A if not applicable)

Description

Provide a detailed description of the issue

When exporting 4k footage in Adobe Premiere with Hardware Acceleration enabled the exported video shows green flickering and glitching. Task Manager shows the dedicated graphics are not being used properly

Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")<p> 

Always (100%): X

Often (51-99%):

Sporadic (20-50%):

Very Sporadic (<20%):

Hardware (HW)

Brand and Model of the system.

HP Spectre X360

Hybrid or switchable graphics system?

 

ie Does it have AMD or NV graphics too?

Hybrid AMD graphics.

Make and model of any Displays that are used to see the issue (see note2 below). 

LFP = Local Flat Panel (Laptop panel)

 

EFP = External Flat Panel (Monitor you plug in)

Intel(R) HD Graphics 630

Radeon RX Vega M GL Graphics

How much memory [RAM] in the system (see note2 below).

16GB

Provide any other hardware needed to replicate the issue.

 

ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

NA

Hardware Stepping (see note1 below).

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4 Replies
idata
Community Manager
120 Views

Hello VegaMGLfailure,

 

 

I understand that you are experiencing problems when using the Adobe Premiere with the Vega M GL.

 

 

Regarding this, I will be more than glad to assist you and check the problem myself by replicating it here and see if it shows the same behavior. However, I will need more information of your system, specifically the System Support Utility and the DxDiag. The System Support Utility report can be generated with our tool, you can refer to the link below so you can download it:

 

 

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

 

 

Make sure to attach the created report to this thread.

 

 

Also, To better assist you with your request, I will need to check some information about your computer. Please follow these steps:

 

 

1. In the keyboard, press WinLogo key + R.

 

2. In the Run box please type dxdiag and hit Enter.

 

3. Click on Save All Information (save it in your desktop).

 

4. Attach the report to this thread.

 

 

 

Regards,

 

David V
idata
Community Manager
120 Views

Firstly, I'd like to apologize from the poor formatting of my post which resulted from a failed copy paste.

I've attached the summary view system utility screenshot to this post.

I've also attached a full text dxdiag report.

1) Let me know if the information I've provided is sufficient.

2) Let me know when I will hear back from you.

3) Let me know if you successfully reproduce the bug.

idata
Community Manager
120 Views

Hello VegaMGLfailure,

 

 

Thank you for your response.

 

 

First, I would like to apologize for the long delay of my reply. Now that we have all this information we will proceed to attempt and reproduce the problem. In the meantime, please tell me if you are using the Intel ® integrated graphics for the video export or the Radeon* one. This is important to know since, if the problem is related to driver, we need to find out which of the adapters is causing the problem.

 

 

Have you tried using whatever adapter you didn't use before? For example: If you have been using the Radeon* then try with the Intel ® or the other way around.

 

 

I hope to hear from you.

 

 

 

Regards,

 

David V

 

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation
idata
Community Manager
120 Views

Hello VegaMGLfailure,

 

 

I am following up with your case and see that we have not heard back from you.

 

 

Have you checked what was mentioned above?

 

 

If you need more assistance do not hesitate to reply.

 

 

 

Regards,

 

David V

 

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation