Bugchecks and driver crashes since updating to Intel Graphics Driver 7/9/2025 32.0.101.6987

[Arrrr]

Seeing some major unreliability issues with taking an update today to Intel Graphics.

Driver 32.0.101.6987 (7/29/2025)

This morning in the span of the hour or so since taking the update:
1. The driver has crashed twice, dropping output to one of my monitors and messing up my multi-monitor configuration
2. I cannot restart Windows graphics using the usual WIN+CTRL+SHIFT+B key combo in Windows 11
3. Unplugging/replugging my dock's USB-C cable causes a bugcheck/BSOD VIDEO_DXGKRNL_FATAL_ERROR https://learn.microsoft.com/en-us/windows-hardware/drivers/debugger/bug-check-0x113---video-dxgkrnl-fatal-error

Configuration:

• Laptop: Dell Precision 5690 with Intel Core Ultra 9 185H
• IGPU: Intel Arc Graphics (36GB VRAM, 8 x-cores, vendor ID 8086, device ID 7d55, revision 08) (PCI\VEN_8086&DEV_7D55&SUBSYS_0CC81028&REV_08\3&11583659&0&10
  )
• DGPU: NVIDIA RTX 2000 Ada Generation Laptop GPU (PCI\VEN_8086&DEV_7D55&SUBSYS_0CC81028&REV_08\3&11583659&0&10
  )
• Dock: Plugable UD-ULTC4K
• OS: Windows 11 24H2, 26100.4652

[JeanetteC_Intel]

Hello Arrrr,

Thank you for posting in Intel Communities.

I just hope to set your expectation that, since this is an OEM (original equipment manufacturer) device, please take into consideration that our support may be limited since we are not familiar with the technology, settings, customizations, custom drivers, and features that the OEM has designed and installed your system, nevertheless, I will do my best to assist you with your concern.

I would like to know more about your system details to fully understand where the issue truly lies. Please help provide the missing key information below:

1) Can you confirm this is the exact system device that you have? Dell Precision 5690 Workstation with Windows 11 | Dell USA

2) Please correct me if I'm wrong, as per my understanding, the issue started after updating the graphics driver to version 32.0.101.6987.

• If yes, what was the driver version that worked without issue with your multiple display setup?
• Also confirm that the system configuration for multiple display using Plugable UD-ULTC4K has previously worked.

3) Have you tried installing the latest OEM driver (32.0.101.5978) and/or the latest Intel generic driver, version 32.0.101.6989 using Display Driver Uninstaller (DDU)?

4) Are you using direct cables (HDMI to HDMI, etc.) or using converters/adapters?

5) Can you share the crash/dump file so we can further investigate?

Additionally, I highly appreciate you sharing your system configuration so I can fully check and provide you with an accurate fix. This could be possible by downloading the Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe.

• Scan: Check the box Everything.
• Click Scan.
• Review: When finished scanning, click Next.
• Click Save. *Attach the SSU log file as you reply.

I look forward to your response.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello Arrrr,

Were you able to check the previous post? 

Let us know if you have any questions. 

Best regards,

JeanetteC.

Intel® Customer Support Technician

[Arrrr]

Hi JeanetteC, sorry just seeing this now. If this thread really isn't being monitored then I'll create a new thread but please let me know otherwise if I can avoid creating duplicate threads.

[JeanetteC_Intel]

Hello Arrrr,

Since I haven't received any response from you recently, I will go ahead and close this thread.

Should you need assistance in the future, please submit a new question as this thread will no longer be monitored.

Sincerely,

JeanetteC.

Intel Customer Support Technician