Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
20985 Discussions

Camera and visual bugs on marvel's spiderman with intel hd 620

Wassim2
Beginner
1,388 Views

I downloaded marvel's spider-man and played it with an intel hd 620 fps was low but it still worked,but there are many issues i saw no one else have:

1 _ Biggest problem here:

there is a mission to take a photo of the empire state building but the camera doesn't turn green and simply can't progress through the story,even tho i download saves to skip the levels it's not fun to simply skip missions

source :

https://www.gamesradar.com/bizarre-spider-man-pc-bug-leaves-some-players-unable-to-photograph-the-empire-state-building/#:~:text=A%20bizarre%20glitch%20in%20Marvel's,in%20the%20game's%20first%20act.

2 _ In upscaling mode,whatever it is, there are black and white stripes on the screen and i don't know why

3 _ There are small red and white or orange squares around humans,humans only othere people don't have it

driver version is 31.0.101.2125

released on 24 5 2023

if i am missing an update send me a link to it please.

 

Labels (1)
0 Kudos
5 Replies
IsaacQ_Intel
Employee
1,374 Views

Hello @Wassim2

 

Thank you for posting on the Intel️® communities. We would be more than glad to help you with your issue.

 

First, it's important to understand that we can address one problem at a time in the community thread. So, let's concentrate on the main issue you're facing, which is the Camera and visual bugs in Marvel's Spider-Man. If you have other problems, please start new threads for them to receive assistance.

 

In order to have a better understanding of your issue, please provide me with the following:

 

·        Please download and scan your system using our tool, Intel® System Support Utility so we can help check your system info first. Once finished downloading, open the tool, click on scan 'Everything', click next, then save the system information to a .txt file. Please provide the .txt file. This document will be necessary to check your entire system, in order to find possible errors or incompatibilities.

 

Additionally, it would be extremely helpful if you could respond to the following questions. These answers will greatly assist us in comprehending how to best resolve the problem:

• Was the game functioning normally before updating to the latest driver?

• Have you encountered similar problems in other games?

• What troubleshooting steps, if any, have you already undertaken to address this issue?

Besides of that, please try the following troubleshooting step:

Regarding this issue, we would like to recommend running the Display Driver Uninstaller. Check How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver for instructions. Once you run the tool, you should install the latest driver 31.0.101.2125. The DDU tool will eliminate all drivers and leftover files from previous driver versions. This was released on 6/15/2023.

 

 

After you've addressed all the questions and provided the SSU, we will delve into more extensive research to identify a solution or gather relevant information that could assist you.


NOTE: As additional information, the bug Orange Artifacts Corruption in Marvel's Spider-Man* on Intel® Graphics, intel is currently investigating the issue.

 

Best regards,

Isaac Q. 

Intel Customer Support Technician


0 Kudos
Wassim2
Beginner
1,359 Views

hello isaac Q, thanks for your help,

i did the ssu scan,and sent the file,

also the gtx 1050 overheats and doesn't work,

i also mistook the 630 for the 620,

now for the questions

1_ i started playing on the latest version,

2_ No,

3_tried to reinstall the drivers,tried to to search internet and nobody seems to have the same problem,tried to crank the fans up because i thought it was an overheating issue but the cpu stays at 63 celsius

if you need to ask more questions don't hesitate to ask,

0 Kudos
IsaacQ_Intel
Employee
1,352 Views

Hello @Wassim2

 

Thank you for your reply.

 

Armed with this data, we will continue to conduct additional research to assist you in addressing your concern. We'll reconnect with you once we gather more insights.

 

Best regards,

Isaac Q. 

Intel Customer Support Technician


0 Kudos
IsaacQ_Intel
Employee
1,294 Views

Hello @Wassim2

 

Thank you for your reply.

 

 

We're actively engaged in ongoing research, and we're committed to keeping you informed. As soon as we gather additional information, we'll promptly reach out to you.

Best regards,

 

Isaac Q. 

Intel Customer Support Technician



0 Kudos
IsaacQ_Intel
Employee
1,286 Views

Hello @Wassim2

 

Thank you for your patience.

 

Based on our information, this issue has been fixed since driver 31.0.101.3675. However, this driver is only available for Arc and iGPU from 11th gen and newer.

 

·        Resolution:

As mentioned in the article Graphics Driver Support Update for 10th Generation and Older Intel Processor Graphics, Intel will only be fixing critical issues and security vulnerabilities on iGPU included with 10th gen and older CPUs.

In other words, the issue has been fixed for newer gens, Intel will only be fixing critical issues and security vulnerabilities on iGPU included with 10th gen and older CPUs.


I understand how frustrating it is that we can't offer a solution for this problem now. We're going to go ahead and close this discussion. I'm sorry that we couldn't resolve the issue, but I want to be upfront that there aren't any updates or fixes available for older processors. This thread will be no longer monitored by Intel.

 

Regards.

Isaac Q. 

Intel Customer Support Technician



0 Kudos
Reply