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Beginner
2,084 Views

Can I increase the refresh rate for UHD Graphics 620?

The only refresh rate option I see for my UHD Graphics 620 is 60 Hz. Is there a way to make it higher? I find that higher refresh rates reduce eyestrain.

 

I have an Asus model Q356F

 

UHD 4K touch display, 8th Gen Core i7, GTX1050, 16GB, 256GB SSD and 2TB HDD

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Employee
1,239 Views

Hello 3000022408081.5609546313592104E12,

 

Thank you for posting on the Intel ® communities.

 

I would need to know what connection you are using as well as the resoultion you have, if possible, to better assist you with your request, provide me with a DxDiag. Follow the steps below: 

 

1. In the keyboard, press WinLogo key + R. 

2. In the Run box please type dxdiag and hit Enter.

3. Click on Save All Information (save it in your desktop). 

4. Attach the report to this thread. 

 

Keep in mind that, since you have a dedicated video graphics card, it is strongly recommended to get suggestions from the system manufacturer since it uses hybrid graphics.

 

Regards,

David V

 

Intel Customer Support Technician

Under Contract to Intel Corporation

 

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Employee
1,239 Views

Hello 3000022408081.5609546313592104E12,

 

Were you able to check my previous post?

 

Let me know if you need more assistance.

 

 

Regards,

David V

 

Intel Customer Support Technician

Under Contract to Intel Corporation

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Employee
1,239 Views

Hello 3000022408081.5609546313592104E12,

 

Please contact us if you have any additional questions.

 

 

Regards,

David V

 

Intel Customer Support Technician

Under Contract to Intel Corporation

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Beginner
1,239 Views

Sorry for the delay. DxDiag attached.

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Highlighted
Employee
1,239 Views

Hello 3000022408081.5609546313592104E12,

 

Thank you for your response.

 

In this case, in order to get options for a higher refresh rate you will need to reduce the resolution, it would depend on the available bandwidth with the cable you are using and the ports in both the display and the system.

 

I would recommend asking Asus* directly since they have the specifications of the system itself and your system appears to have hybrid graphics, perhaps with the Nvidia* video card you can reach higher refresh rate.

 

 

Regards,

David V

Intel Customer Support Technician

Under Contract to Intel Corporation

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