Can someone help me

[Heneral27]

Hello i was having a problem to my game known as Need for Speed rivals but the thing is the other game running good and well and note my laptop has no videocard or something. I already reach out the game staffs and some players know about this even on youtube but non of it work, the thing is while im playing the current game this DirectX is keep popping up and crash my game.

PS: My Intel System and windows all drivers are all updated and latest so there is no reason for me to update it i already check every of my system its all okay.

The reason i reach here because i think intel was the problem or whatever im already hopeless 

the screens are here below

[Alberto_R_Intel · Accepted solution]

Heneral27, Thank you for posting in the Intel® Communities Support.

We will be more than glad to assist you with this matter. 

In order for us to provide the most accurate assistance on this scenario, we just wanted to confirm a few details about your system:

Is this a new computer?

Did the game "Need for Speed Rivals" ever work fine on this specific machine before without showing the DirectX pop-up that you are describing?

If yes, when did the issue start?

Did you make any recent hardware/software changes that might cause this problem?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

[Heneral27]

Hello sorry for the late reply there was an error the email i was confused why the message didnt said and another intel email contacted me which is support and they transfer me here. Im very sorry for the late reply because i was busy and didn't realized the message failed.

No, this laptop is not new. It's been 3 years since I've used it. There were some modifications made to it. The driver changed the storage because my original driver was corrupted and in low health.

To be honest the game really works fine and it's running smoothly. I have 3 other versions of the Need for speed game. The 2 games really work fine, only this Need for Speed rival isn't working well.

This issue started when i first downloaded it like last week on December 28.

There are some changes to the hardware but all works fine and perfectly with no other issues.

I will attach the things your requested wait

[Alberto_R_Intel]

Heneral27, No problem at all. Thank you very much for providing that information and the SSU report.

Taking into consideration what you just mentioned that the game really works fine and it's running smoothly, and only this Need for Speed rival isn't working well, we would like to let you know that, in that case, the problem could be related to the game itself, it might have a glitch or a defect which in that situation we recommend to reinstall it again and check the system requirements to make sure your computer complies with them.

Based on the information shown in the SSU document, the graphics driver version currently installed on your computer is 27.20.100.9664. 

For this scenario, it is important to mention that we always recommend to install the graphics driver provided by the manufacturer of the computer, since that driver was customized by them to work with your specific platform. 

I looked on Lenovo's website and the latest graphics driver version they have available is 26.20.100.7870_WHQL, but that is for Windows* 10. I checked for drivers for Windows* 11 and actually, there are no drivers available, which means that Lenovo has not validated Windows*11 as a supported operating system for your specific machine:

https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/ideapad-s-series-netbooks/s145-14iil/81w6/downloads/driver-list/component?name=Graphics%20Processing%20Units%20%28GPU%29%20and%20Server-AI%20Accelerators&id=635380F4-448F-4129-AA77-265289D96F6F

The latest graphics driver version provided by Intel® is 31.0.101.2125. For testing purposes, you can try a clean installation of that driver following the instructions in the links below:

https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html

Driver:

https://www.intel.com/content/www/us/en/download/776137/intel-7th-10th-gen-processor-graphics-windows.html?wapkw=1005g1

We also suggest to get in contact directly with Lenovo Support to make sure the latest BIOS version is currently installed on your system or, if necessary, to gather the instructions on how to update it. Also to confirm if Windows* 11 is supported by your equipment:

https://support.lenovo.com/us/en

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello Heneral27, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello Heneral27, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.

Regards,

Albert R.

Intel Customer Support Technician