Can't Install Graphics Drivers For My INTEL PENTIUM GOLD 5400

[Deepak192005]

I am not able to install graphic drivers for my INTEL PENTIUM GOLD 5400, As I use Intel Driver Support Assistant then it shows :

"No supported driver or software updates are available for your system."

I even tried to download it manually from intel website but they don't work as it shows the message in the image I posted below

Then I got no other option left rather than buying a external graphic card. But I still wonder what was the problem.System Specs

Intel Graphic Drivers not working

[Stefan3D]

Try Microsoft's registry patch to get rid of code 31:

https://learn.microsoft.com/en-us/troubleshoot/windows-client/deployment/error-attach-pci-express-expansion-chassis

[Deepak192005]

I tried didn't worked. 

Also I forgot to tell that I use to get this error posted below every time I try to open the driver's setup which I download manually for my processor. So I use to install the graphic driver through the device manager. I don't know if this have any relation with the issue.

If you think there are other possible solutions then please let me know!

[Andres_Intel]

Hello Deepak192005,

Thank you for posting on the Intel®️ communities. I am sorry to hear that you are having graphics driver installation issues with your Intel® UHD Graphics 610, I will be happy to help you.  

To have a better understanding of the situation, please answer the following questions:

• Did it work properly at any moment?
• Download, run, save and attach the report for the following tool Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows.

Regards,  

Andres P. 

Intel Customer Support Technician 

[n_scott_pearson]

Have you tried manually downloading and installing the driver. Here's the one you want, I believe: https://www.intel.com/content/www/us/en/download/776137/intel-7th-10th-gen-processor-graphics-windows.html.

Hope this helps,

...S

[Deepak192005]

I tried it recently and I tried it today also, here what it says:Something went wrong

Here is the Error Log File:

[Deepak192005]

Thankyou all of you for the support, No, Graphic Drivers never worked properly since I've purchased it.

Here is the SSU report file:

[Andres_Intel]

Hello Deepak192005,

Thank you for your response, all the information provided has been really helpful.

Please follow the steps below and let me know the results:

• Check Windows* updates:

1. Click the Start button. 
   1. Click in the search field and perform a search for "Windows updates". Select that option.
   2. Select Check for Updates and ensure you have the latest

• If the issue persists, perform a clean installation of the graphics driver to version 27.20.100.9805. For guidance, Clean Installation of Intel® Graphics Drivers in Windows.

Regards,  

Andres P. 

Intel Customer Support Technician 

[Andres_Intel]

Hello Deepak192005,

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Andres P.

Intel Customer Support Technician

[Deepak192005]

Sorry for the late reply but I was having problem updating my Windows 10. So I installed fresh Windows 10 and was busy doing backup of my important files.

I tried doing clean installation for the graphic driver but resulted as the same errors and issues I posted above. I tried every thing I could do but the issue remains the same.

[Andres_Intel]

Hello Deepak192005,

Thank you for your answer, it has been very helpful.

Please follow the steps below and let me know the results:

• Perform another Clean Installation of Intel® Graphics Drivers in Windows, but this time to version 31.0.101.2115.

Regards,  

Andres P. 

Intel Customer Support Technician 

[Deepak192005]

I tried clean Installation by the Installer you gave me link of and also installing manually through device manager, No matter which installer I used always gets the same error and issue as posted above. I don't know why this issue coming and have no hope for the solution now.

Thankyou.

[Andres_Intel]

Hello Deepak192005,

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Andres P.

Intel Customer Support Technician

[Andres_Intel]

Hello Deepak192005,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

Andres P.

Intel Customer Support Technician