Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
Announcements
All support for Intel NUC 7 - 13 systems has transitioned to ASUS. Read latest update.
20324 Discussions

Can't get video output via HDMI on UHD 630 igpu

Leilouback
Beginner
812 Views

I have a monitor that supports HDMI and VGA via DVI, but I can only make it work via VGA. HDMI cable works normally outside Windows 10 (bios and splash screen). And if I uninstall the Intel igpu driver, HDMI works fine. I already installed the latest driver for this gpu on intel website (30.0.101.1340), but the problem persists.

 

How can I fix it? I already uninstalled and reinstalled the intel driver (from Lenovo and Intel) and it didnt fixed the issue.

 

ps: System bios is updated too.

0 Kudos
3 Replies
JosueO_Intel
Moderator
800 Views

Hello Leilouback,


Thank you for posting on the Intel®️ communities. In order to have a better understanding of the issue, please share with us the following information: 


  1. Was it working before?
  2. When did the issue start happening?
  3. Were any changes made recently to the system?
  4. Have you tried using an older driver?


Also, please download and install the Intel®️ System Support Utility (Intel®️ SSU):

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- 

Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel®️ SSU will take you to the "Summary View". Click on the menu where it says "Summary" to change to "Detailed View".  

Click on "Next", save the report and attach it to your response.


Regards, 


Josue O.  

Intel Customer Support Technician



0 Kudos
JosueO_Intel
Moderator
780 Views

Hello Leilouback,


Were you able to check the previous post?  

Let us know if you still need assistance.  


Regards, 


Josue O.  

Intel Customer Support Technician



0 Kudos
JosueO_Intel
Moderator
739 Views

Hello Leilouback,


We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored. 


Regards, 


Josue O.  

Intel Customer Support Technician



0 Kudos
Reply