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Can't install Intel Graphics Driver

Vibely10
Beginner
7,077 Views

Vibely10_0-1689523393019.png

Hello everyone,

 

so I fresh reset my laptop because I don't like unnecessary files taking up disk space.

After that I watched a video about a man who says that you should install an integrated graphics as part of the processor and the discrete graphics, which to my understanding a CPU driver and and a GPU driver. So I searched for my Intel graphics driver and this one "gfx_win_101.2125" and when I run it I get this error message. I have done a lot of research to fix the problem and here I am for my last hope to ask for help in this community.

 

"

2023/07/16 18:02:45.636|INFO|Logging started on 2023/07/16 18:02:45.618 ||
2023/07/16 18:02:45.756|INFO|Scanning for hardware changes ||
2023/07/16 18:02:47.427|INFO|Installer version: 1.0.778.0 ||
2023/07/16 18:02:52.288|INFO|Installer startup type: Undefined ||
2023/07/16 18:02:52.288|INFO|Installer executable path: "C:\Users\User\AppData\Local\Temp\7zS011928CA\Installer.exe" ||
2023/07/16 18:02:52.288|INFO|Installer root directory: "C:\Users\User\AppData\Local\Temp\.net\Installer\A1AUNnJKhSJPjQ+EJYVZb+9IjAWXPUw=\" ||
2023/07/16 18:02:52.288|INFO|Command line arguments: NULL ||
2023/07/16 18:02:52.288|INFO|Language of the user interface: [de-DE] ||
2023/07/16 18:02:52.288|INFO|Operating system specification: Microsoft Windows NT 10.0.19045.0 ||
2023/07/16 18:02:52.350|INFO|CPU base clock: 2808Mhz ||
2023/07/16 18:02:52.350|INFO|Test Signing: OFF ||
2023/07/16 18:02:52.350|INFO|Windows Media Player status: Installed ||
2023/07/16 18:02:52.350|INFO|Non-Interactive mode flag: False ||
2023/07/16 18:02:52.350|INFO|Setting admin access rights - Directory: C:\Users\User\AppData\Local\Temp\.net\Installer\A1AUNnJKhSJPjQ+EJYVZb+9IjAWXPUw=\. ||
2023/07/16 18:02:52.398|INFO|Setting admin access rights - DONE ||
2023/07/16 18:02:52.549|INFO|No Intel "Display devices" were found. ||
2023/07/16 18:02:52.549|INFO|
 
List of found "Display devices" with matching INF files:
{
}
 ||
2023/07/16 18:02:52.564|INFO|No Intel "Other devices" were found. ||
2023/07/16 18:02:52.564|INFO|
 
List of found Intel "Other devices" with installer matching INF files:
{
}
 ||
2023/07/16 18:02:52.564|INFO|DG2 platform: False ||
2023/07/16 18:02:52.582|INFO|No Intel media devices were found. ||
2023/07/16 18:02:52.855|INFO|
Found INF files in installer location:
{
"C:\Users\User\AppData\Local\Temp\7zS011928CA\Graphics\DisplayAudio\11.1\IntcDAud.inf",
"C:\Users\User\AppData\Local\Temp\7zS011928CA\Graphics\DisplayAudio\10.26\IntcDAud.inf",
"C:\Users\User\AppData\Local\Temp\7zS011928CA\Graphics\DisplayAudio\10.27\IntcDAud.inf",
"C:\Users\User\AppData\Local\Temp\7zS011928CA\Graphics\DisplayAudio\11.2\IntcDAud.inf",
"C:\Users\User\AppData\Local\Temp\7zS011928CA\Graphics\iigd_dch.inf",
"C:\Users\User\AppData\Local\Temp\7zS011928CA\Graphics\MSHdaDac.inf",
"C:\Users\User\AppData\Local\Temp\7zS011928CA\Graphics\cui_dch.inf",
"C:\Users\User\AppData\Local\Temp\7zS011928CA\Graphics\HdBusExt.inf",
"C:\Users\User\AppData\Local\Temp\7zS011928CA\Graphics\igcc_dch.inf",
}
 ||
2023/07/16 18:02:52.855|INFO|Gen12+ platform: False ||
2023/07/16 18:02:52.855|INFO|Dynamic background: False ||
2023/07/16 18:02:52.855|INFO|"Installer" process priority class: High ||
2023/07/16 18:02:53.408|INFO|
 
List of found Intel "Media devices" with installer matching INF files:
{
}
 ||
2023/07/16 18:02:53.548|ERROR|Could not find driver file. ||
2023/07/16 18:02:53.548|INFO|FW update service prerequisites check... ||
2023/07/16 18:02:53.548|WARN|No supported devices by the driver. Skipping FW update service prerequisites check. ||
 
"
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5 Replies
AlHill
Super User
7,071 Views

So the Intel support engineers can have more information about your system, Please download and run the Intel System Support Utility (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

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Vibely10
Beginner
7,015 Views

Hello AlHill,

 

I appreciate you for trying to help me. So I installed the Intel System Support Utility here is the file. 

I didn't look in the .TXT file, but if it says I'm running Windows 1903, then that's correct because I did a full reset, which means I downloaded a custom HP Omen ISO file from HP and then booted from the ISO file. In the middle of the recovery, HP decided to stop at 50% and reboot. Great, now I couldn't have an Intel CPU driver, Bluetooth can't find my hearing aid driver (since the new Intel Bluetooth driver messed everything up) and I can't use Windows at all because it was completely removed. Two days ago I had to boot my laptop with a standard Windows ISO file and it worked, but I wanted to boot from the custom HP Omen ISO file, which I tried again and it worked thankfully, but now I have the problem that I can't even upgrade to 2H22 because it gets stuck at 48% BSOD error code: Driver_PNP_Watchdog

 

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Hugo_Intel
Employee
6,980 Views

Hello Vibely10 

 

Thank you for posting on the Intel Communities. I am sorry you are experiencing issues when trying to install the graphics driver on your system. 


This issue is usually caused due to the integrated graphics adapter being disabled either through the BIOS or the device manager. Please check the following article for instructions on how to verify and re-enable the integrated graphics adapter on your system. Once done you can go ahead and try to reinstall the driver: 

Exit code 8 "No driver was found that can be installed on the current device 


 

Best Regards,  

 

Hugo O. 

Intel Customer Support Technician. 


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Hugo_Intel
Employee
6,928 Views

Hello Vibely10


We would like to know if you were able to do the advised troubleshooting from our previous post and if the issue persisted so we can further assist.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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Hugo_Intel
Employee
6,879 Views

Hello Vibely10 

  

I hope you are doing fine. 

  

I have not heard back from you. So I will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored. 

  

Best Regards, 

 

Hugo O.  

Intel Customer Support Technician. 


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