Graphics
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Can't install intel graphics drivers

Unwilled
Beginner
396 Views

I can't install Graphics driver and my drivers have something wrong. Can you help me fix it?

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3 Replies
AndrewG_Intel
Moderator
285 Views

Hello @Unwilled

Thank you for posting on the Intel® communities.


In order to check this further, could you please provide us with the following information?

1- Please elaborate more about the issue "can't install Graphics driver".

  • What is the exact behavior?
  • Do you get any error messages?
  • How are you trying to install the driver? Describe the steps that you are following.
  • Is it a driver you downloaded from Intel® Download Center or from your computer's website?


2- Please provide details about the other error message shown in the screenshot you attached (OpenGL ES Error). 

  • What is the exact behavior/problem?
  • Is this error displayed by any specific app?
  • When is this happening? Did it work fine before? If yes, were there any recent hardware or software changes (Operating System, driver, software, or BIOS updates?)


3- Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system:

  • Download the Intel® SSU and save the application on your computer
  • Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
  • To save your scan, click Next and click Save.
  • Once you have saved the file (.txt file), please attach it to your reply.

To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox.


Best regards,

Andrew G.

Intel Customer Support Technician


AndrewG_Intel
Moderator
244 Views

Hello Unwilled

We are checking this thread and we would like to know if you need further assistance. Please do not hesitate to contact us back if you have additional inquiries.


Best regards,

Andrew G.

Intel Customer Support Technician


AndrewG_Intel
Moderator
228 Views

Hello Unwilled

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.


Best regards,

Andrew G.

Intel Customer Support Technician


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