Can't install or uninstall Driver Support & Assistant, error: 0x000006B2

[KDVRS]

I can't install Intel's Driver & Support Assistant. I get the Installation failed and error code: "0x000006B2 - The older version of Intel Driver && Support Assistant cannot be removed". I tried using the link provided elsewhere to uninstall through Intel's site, but it didn't work.

[RandyT_Intel]

Hello KDVRS,

This error Error Code 0x000006B2 typically indicates that the uninstallation process of a previous version was incomplete, leaving behind files or registry entries that are causing conflicts suggesting that there might be deeper issues with the removal process.

• Have you tried uninstalling the older version manually through the Control Panel or using a third-party uninstaller tool?
• What is the make and model of your system? this information can help determine if there are specific tools or methods recommended by the manufacturer.
• Are you running the installation and uninstallation processes with administrative rights?
• Have you checked the Event Viewer for any additional error messages or logs that might provide more details about the failure?

To help address the issue you’re experiencing, please kindly perform the following steps and share your observations with me afterwards. I have attached a guide below that outlines these common steps to address the issue. 

How to Uninstall the Intel® Driver & Support Assistant...

How to Manually Remove Programs from the Add/Remove Programs List - Microsoft Support

Additional Steps:

Use Intel's Uninstaller Tool: Download and run the Intel Driver & Support Assistant Uninstaller to ensure all remnants of the previous installation are removed

Manual Removal: If the uninstaller tool does not work, try manually removing the software

• Press Win + R, type appwiz.cpl, and press Enter.
• Locate Intel Driver & Support Assistant, right-click, and select Uninstall.
• Restart your computer and repeat the steps to ensure all components are removed

Reinstall the Latest Version: After ensuring the old version is completely removed, download and install the latest version of the Intel Driver & Support Assistant

Randy T. 

Intel Customer Support Technician 

[RandyT_Intel]

Hello KDVRS,

I wanted to follow up regarding the questions and information we shared with you recently. Have you had a chance to review them? Your feedback is invaluable in helping us determine the next best course of action. 

Please let me know if you have any thoughts or if there's anything else you need from us. 

Looking forward to your response! 

Best regards, 

Randy T. 

Intel Customer Support Technician 

[RandyT_Intel]

Hello KDVRS,

Our development team has requested that we obtain the IDSA logs from your system. These logs will be invaluable for diagnosing the problem effectively.

Could you please attach your IDSA logs here? Here are the directions you can follow to do so:

How to Obtain the Intel® Driver & Support Assistant...

Thank you for your cooperation.

Best regards, 

Randy T. 

Intel Customer Support Technician 

[RandyT_Intel]

Hello KDVRS,

I wanted to follow up regarding the questions and information we shared with you recently. Have you had a chance to review them? Your feedback is invaluable in helping us determine the next best course of action. 

Please let me know if you have any thoughts or if there's anything else you need from us. 

Looking forward to your response! 

Best regards, 

Randy T. 

Intel Customer Support Technician 

[RandyT_Intel]

Hello KDVRS,

Since I have not received any response from you, I will proceed with closing this ticket. Please note that this case will no longer be monitored. 

If you have any new questions or inquiries, kindly submit another ticket, and we will be happy to assist you. 

Thank you for your understanding. 

Best regards, 

Randy T. 

Intel Customer Support Technician