Intel iris xe graphics problem

[KayanaKhaslana]

Hello,
I ran into a problem with the Intel Iris Xe graphics card in the intel evo i7. When playing Call of Duty: Warzone, the grass appears rainbow. After researching the internet, I found that more people had a similar problem. But unfortunately I tried everything that was listed as a possible solution, but unfortunately without success. So I am turning to you to see if you can advise me how to fix the problem. (The game doesn't crash otherwise, the graphics are balanced and the computer doesn't overheat. There have been no problems with other games of similar graphical complexity.) Thank you very much for your reply and have a wonderful rest of the day.

Sincerely, Kateřina Nepeřená

[RandyT_Intel]

Hi @KayanaKhaslana,

Thank you for posting in the community. To further assist you and investigate the issue, please provide the following information:

• Please provide the SSU log report and share it here so I can review your system's configuration. 
• Which digital distribution platform did you obtain the game that is experiencing graphics issues? (e.g., Steam, Epic Games Store, GOG, etc.) 
• Kindly share screenshots of the issue you're encountering so I can better understand the full context of what you're seeing.
• Have you tried updating your graphics driver to the latest version or reinstalling the game? If so, did you notice any difference?
• When did the issue start occurring? Has this happened before, or is this the first time you've encountered it?
• Lastly, have you made any software or hardware changes to the system recently? 

I look forward to your response and am committed to resolving your issue promptly. 

Best regards,  

Randy T.  

Intel Customer Support Technician