Can't play CS2 after chaning GPU to arc a770

[sandstrommax]

I recently bought a asrock arc a770 16gb GPU after many years of gaming on a radeon 380x, so a big step up (or so I thought). 

After installing drivers etcetera it was time to test CS2, which with the old graphics card performed around 180 fps on low settings. I enter and the menus are smoother than ever and after going into a match my hopes were high, but as soon as I started walking around for a bit and shooting I noticed that everytime something happened on the map, walking, shooting etcetera, my frames dropped from 250 to 20, and the game was completely unplayable. 

Didn´t bother me at first since I was thinking that the new GPU needs some optimizing. I started with reinstalling the game, then reinstalling windows, then I got desperate and tried older drivers, I tried using different DP ports, updated BIOS and made different BIOS settings, I verified CS2 files and I did everything I could find on the internet for my problems and NONE of it worked the slightest.

Im getting extremely frustrated right now and I can't think of anything more to do, neither can Google or Chatgpt... What tf am I missing or am I the only one in the entire world with an A770 who can´t play CS2?

Specs:

• Intel I5 9600k CPU (not bottleneck, checked)
• Asrock A770 16gb GPU
• 32gb ddr4 RAM
• 750w power supply
• MSI z390 motherboard

Im thankful for all suggestions!

[DhannielM_Intel]

Hi sandstrommax,

Thank you for posting in the community. I have a few questions related to your concern about the performance issue after changing your GPU to the Arc A770. Please answer the following:

1. Did you enable Resizable BAR in your BIOS?
2. Did you use the Display Driver Uninstaller (DDU) to fully uninstall your previous graphics driver before installing the Intel graphics driver?
3. What is your current graphics driver version?
4. Are you using the Vulkan API to play CS2?
5. Can you provide a screenshot of your game settings?

Additionally, to better understand your entire system information, please use the System Support Utility (SSU). This will generate a text file that compiles all your system information. You can follow this link for instructions and send the text file here: Help Guide for the Intel® System Support Utility

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hi sandstrommax,

I wanted to check if you have the chance to review the questions that I have posted. Let me know if at your earliest convenience so we can determine the next course of action to resolve this matter.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hi sandstrommax,

I have not heard back from you so I will now close this inquiry. If you require a further assistance or other inquiry, please submit another thread as this one will no longer be monitored.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[ndm]

Hi Dhanniel and sandstrommax,

I do encounter similar issues while playing CS2. Also, my game freezes then crashes randomly. This happened after the last GPU Driver update, before that everything worked just fine. Another thing that I noticed is that usually I play the game at a lower resolution (1280x960), but if I try to start the game at that resolution it starts as a black screen, then crashes, so my only solution is to play the native resolution. I tried a lot of things, but nothing seems to work.

Is there any information that I could provide in order to solve this? Also, could you please explain briefly how can I get the information from my system?

PC specs:

• AMD Ryzen 5 5700x
• A770 16gb GPU
• 32gb ddr4 RAM

Thanks!