Can't update to latest HD Graphics driver

[ND]

Hi,

I have a Intel Core with Intel HD Graphics (1st generation) and I saw this page today https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24329&lang=fra https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24329&lang=fra and I can't install the update, because I don't meet the minimum requirement...

In the description of the driver, it's saying :

This download is valid for the product(s) listed below.

• https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProdId=3711 3rd Generation Intel® Core™ Processors with Intel® HD Graphics 2500
• https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProdId=3712 3rd Generation Intel® Core™ Processors with Intel® HD Graphics 4000
• https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProdId=3718 4th Generation Intel® Core™ Processors with Intel® HD Graphics 4200
• https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProdId=3719 4th Generation Intel® Core™ Processors with Intel® HD Graphics 4400
• https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProdId=3720 4th Generation Intel® Core™ Processors with Intel® HD Graphics 4600
• https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProdId=3721 4th Generation Intel® Core™ Processors with Intel® HD Graphics 5000
• https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProdId=3722 4th Generation Intel® Core™ Processors with Intel® Iris™ Graphics 5100
• https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProdId=3723 4th Generation Intel® Core™ Processors with Intel® Iris™ Pro Graphics 5200
• https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProdId=3523 Intel® Celeron® Processors with Intel® HD Graphics
• https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProdId=3231 Intel® Core™ Processors with Intel® HD Graphics
• https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProdId=3845 Intel® HD Graphics for Intel® Atom™ Processor Z3700 Series
• https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProdId=3524 Intel® Pentium® Processors with Intel® HD Graphics

Thank you for your help. I really want to update my driver, because the latest update was almost 2 years ago...

[ND]

Why I can't contact the support by chat. It's saying that every agents are unavailable

[Kevin_M_Intel]

Hello nic727,

I am sorry you are having problems.

Try installing the driver again and if issue persists try the steps mentioned here:

/docs/DOC-22542 https://communities.intel.com/docs/DOC-22542

Let me know how it goes.

Kevin m

[ND]

thank you.

Will try to uninstall the driver.

[ND]

If it doesn't work after that, maybe it's an error in the driver description, but I think developers know what they are doing.

[ND]

Hi again. It didn't work by uninstalling driver. If you have a .zip file for this driver, I could try...

Can you investigate with the dev team about this driver version. Is it really working for 1st generation HD Graphics?

[ND]

Ok, in fact the download doesn't support my driver.

Topic closed!