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DAGUI14
Beginner
225 Views

Cannot install Intel Graphics driver 27.20.100.8187 properly. Losing audio and Intel® Driver & Support Assistant keeps saying I've to update to 8187

version 26.20.100.8141 works OK.

Intel® Driver & Support Assistant fails to update on:

.-ASUSTeK COMPUTER INC. ROG STRIX Z390-E GAMING

.-Windows 10 64-bits 1909 (10.0.18363)

.-Intel® Core™ i7-9700K CPU @ 3.60GHz

.-Intel® UHD Graphics 630

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7 Replies
MGolt
Beginner
93 Views

I Have a black screen after update the driver, if i try restart my notebook, the installation program opens again.​

AlHill
Super User
93 Views

Download, run, and ATTACH (using the paperclip under the toolbar) the results of this utility:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

Doc

DAGUI14
Beginner
93 Views

I did it. Downloaded 8187 driver, installed, and ran SSU, it gathered all info and after submit it, it failed when redirected to browser to this url https://servicerequestmgmt.intel.com/webticketui/

so now how do I send this to intel.com?

really poor support for a Intel-System-Support-Utility not updated since 9/13/2018

AlHill
Super User
93 Views

"really poor support for a Intel-System-Support-Utility not updated since 9/13/2018"

 

The ssu does what it is supposed to do. No update is needed: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

The IDSA is updated all the time.

Download and run the uninstaller: https://downloadcenter.intel.com/download/29376/Intel-Driver-Support-Assistant-Uninstaller?v=t

reboot

Download and run the current version of IDSA: https://www.intel.com/content/www/us/en/support/detect.html

Reboot

 

And, you need to understand that IDSA is not for your system, although you may be able to use it.

If something is not updating, read the exclusion list: https://www.intel.com/content/www/us/en/support/articles/000032252/software/software-applications.ht...

 

Doc

 

DAGUI14
Beginner
93 Views

Now I know the steps:

  1. Run IDSA uninstaller
  2. Reboot
  3. Install "updated" IDSA app.
  4. Reboot
  5. Download new Graphic driver
  6. Install it
  7. Reboot
  8. Done!

 

I think it'll be easier if Intel could auto update this IDSA app, or run some background job while installing to detect any issues and recommend this steps.

AlHill
Super User
93 Views

IDSA does update in the background. However, in versions past, things got confused, which is why the uninstaller was created. You should be ok now.

 

Doc

 

DAGUI14
Beginner
93 Views

thanks, it worked

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