AMD RX 5600 XT + Intel UHD Graphics 630 do not want to cooperate blank screen after wake from display sleep

[BBala14]

Tried the last 2 AMd drivers, the 3 available intel drivers from my motherboard manufacturer website https://www.asus.com/supportonly/PRIME%20H310M-R%20R2.0/HelpDesk_Download/

+ windows update. Tried 2 windows reinstalls, tried updating driver through device manager by pointing to drivers folder. Had many bluescreens, lockups. Bios is set to use PEG (PCIE) + integrated gpu.

Secondary monitor, connected to integrated on motherboard only works until the monitors go to sleep or it manually turn off extend windows+p . When i turn it back on again its grey or black screen on the secondary monitor, no matter which driver.

Only a pc restart returns the secondary screen to normal. Secondary monitor is connected to motherboard with DVI.

What is interesting is that i made a screenshot of windows when the screen being gray, and the screen is visible. https://i.imgur.com/Zup8yCl.jpg

yet it's grey like this https://imgur.com/eMGWU0j

the window on left side is pushed halfway onto the secondary monitor so it should be visible if it were.

On screenshots its shown https://i.imgur.com/A6M72hx.jpg

Also there is microstutter of mouse on firefox until i disconnected the secondary monitor.

Edit #3

Installed Ubuntu 20 on secondary ssd.

Everything works flawlessly. Sleep mode, monitor sleep, everything.

[AlHill]

Download, run, and ATTACH (using the paperclip under the toolbar) the results of this utility:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Doc

[BBala14]

posted a file.

[BBala14]

newer:

[n_scott_pearson]

Also, you could try downloading and installing the latest version of the Intel HD Graphics DCH driver package (v27.20.100.8187). You can download it from here: https://downloadcenter.intel.com/download/29554/Intel-Graphics-Windows-10-DCH-Drivers.

...S

[BBala14]

I tried to install the driver in the grey screen state (waking it up ends up grey screen. It did not fix the monitor, only a restart would.

[n_scott_pearson]

So the issue is with a secondary monitor connected via DVI? What is this monitor's model no.? Can you take a picture of the connectors on the DVI cable? [Aside: not sure this has anything to do with issue, just wanted to see how DVI is connecting]

Installing driver would not fix the issue regardless. Did you test sleep in subsequent Windows boot?

...S

[BBala14 · Accepted solution]

It is a windows software issue. Look how ubuntu 20 works out of the box. No lags, sleep works, hardware accelerationi works. they clearly don't have the amd/intel driver issue, since they are developed separately from windows drivers. Not sure if i will keep using ubuntu, as i ordered a cable to convert dp to dvi, to use the secondary monitorr eventually.