Community
cancel
Showing results for 
Search instead for 
Did you mean: 
BBala14
Novice
377 Views

AMD RX 5600 XT + Intel UHD Graphics 630 do not want to cooperate blank screen after wake from display sleep

Jump to solution

Tried the last 2 AMd drivers, the 3 available intel drivers from my motherboard manufacturer website https://www.asus.com/supportonly/PRIME%20H310M-R%20R2.0/HelpDesk_Download/

+ windows update. Tried 2 windows reinstalls, tried updating driver through device manager by pointing to drivers folder. Had many bluescreens, lockups. Bios is set to use PEG (PCIE) + integrated gpu.

 

Secondary monitor, connected to integrated on motherboard only works until the monitors go to sleep or it manually turn off extend windows+p . When i turn it back on again its grey or black screen on the secondary monitor, no matter which driver.

Only a pc restart returns the secondary screen to normal. Secondary monitor is connected to motherboard with DVI.

 

What is interesting is that i made a screenshot of windows when the screen being gray, and the screen is visible. https://i.imgur.com/Zup8yCl.jpg

 

yet it's grey like this https://imgur.com/eMGWU0j

the window on left side is pushed halfway onto the secondary monitor so it should be visible if it were.

On screenshots its shown https://i.imgur.com/A6M72hx.jpg

 

Also there is microstutter of mouse on firefox until i disconnected the secondary monitor.

 

 

Edit #3

Installed Ubuntu 20 on secondary ssd.

Everything works flawlessly. Sleep mode, monitor sleep, everything.

 

 

0 Kudos
1 Solution
BBala14
Novice
250 Views

It is a windows software issue. Look how ubuntu 20 works out of the box. No lags, sleep works, hardware accelerationi works. they clearly don't have the amd/intel driver issue, since they are developed separately from windows drivers. Not sure if i will keep using ubuntu, as i ordered a cable to convert dp to dvi, to use the secondary monitorr eventually.

View solution in original post

7 Replies
AlHill
Super User
250 Views

Download, run, and ATTACH (using the paperclip under the toolbar) the results of this utility:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

Doc

BBala14
Novice
250 Views
posted a file.
BBala14
Novice
250 Views
n_scott_pearson
Super User Retired Employee
250 Views

Also, you could try downloading and installing the latest version of the Intel HD Graphics DCH driver package (v27.20.100.8187). You can download it from here: https://downloadcenter.intel.com/download/29554/Intel-Graphics-Windows-10-DCH-Drivers.

...S

 

BBala14
Novice
250 Views

I tried to install the driver in the grey screen state (waking it up ends up grey screen. It did not fix the monitor, only a restart would.

n_scott_pearson
Super User Retired Employee
250 Views

So the issue is with a secondary monitor connected via DVI? What is this monitor's model no.? Can you take a picture of the connectors on the DVI cable? [Aside: not sure this has anything to do with issue, just wanted to see how DVI is connecting]

 

Installing driver would not fix the issue regardless. Did you test sleep in subsequent Windows boot?

 

...S

BBala14
Novice
251 Views

It is a windows software issue. Look how ubuntu 20 works out of the box. No lags, sleep works, hardware accelerationi works. they clearly don't have the amd/intel driver issue, since they are developed separately from windows drivers. Not sure if i will keep using ubuntu, as i ordered a cable to convert dp to dvi, to use the secondary monitorr eventually.

View solution in original post

Reply