Card installed and functioning, but cannot update driver.

[JLPicard]

B570, finally got it installed and working after upgrading my power supply and CPU.  But now I cannot update my driver to the most current.  I have repeated failure 999.  I have tried manually installing, and using the Support Assistant.  

[LeonWaksman]

In order to get better information about your system, please download the Intel System Support Utility (SSU). Run the SSU scan (check "Everything") and save the results. The .txt file with the results please attach to your post.

Leon

[JLPicard]

Here's my result.

[BrenzL_Intel]

Hello JLPicard,

Thank you for posting in the community!

Upon reviewing the SSU report you provided, we can confirm that no issues were detected. Since you are experiencing problems with Intel® DSA, please try downloading and installing the latest graphics driver manually.

Please download the latest driver from the link below and let me know if this resolves the issue:

Intel® Arc™ & Iris® Xe Graphics - Windows*

If you have any questions or need further assistance, please let us know. Thank you.

Best regards,

Brenz L.

Intel Customer Support Technician

[JLPicard]

Tried this several times as Admin and not and fails.

[BrenzL_Intel]

Hello JLPicard,

Thank you for the update. I appreciate the time you spent performing those steps.

Have you tried using DDU (Display Driver Uninstaller) to remove the existing graphics driver? If not, please try uninstalling the current driver using DDU, then install the latest graphics driver afterward. Once done, kindly let me know if there are any changes from your previous experience.

Additionally, could you please provide a photo of the Display adapters list in Device Manager? This will help us verify which graphics components are currently detected.

To access this, please follow these steps:

1. Press Windows Key + X.
2. Select Device Manager from the menu.
3. Look for the category Display adapters.
4. Expand it and take a clear screenshot or photo of the items listed.

Once you have the image, please attach it to your reply.

Best regards,

Brenz L.

Intel Customer Support Technician

[JLPicard]

I will pursue this and post my results.

[JLPicard]

This did not work for me.  I followed these steps, but they did not work.

[BrenzL_Intel]

Hello JLPicard,

Thank you for the update.

I hope you’ve had the opportunity to provide the requested information. At your earliest convenience, please let me know so we can determine the best course of action to resolve this matter efficiently.

Best regards,

Brenz L.

Intel Customer Support Technician

[JLPicard · Accepted solution]

I was contacted by an Intel Customer Service person today, Joshua.  He called my phone and we arranged for a Quick Assist session.  He verified my problem and after a short time we tried to unpack the .exe driver and then used Device Manager to update my driver.  This was the solution.  For some reason neither the .exe nor the DSU would not allow the update, this worked.  This is solved thank you for your assitance and persistance.

[BrenzL_Intel]

Hello JLPicard,

Thank you for the update. We’re glad to hear that the issue has been resolved with Joshua’s assistance.

I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards,

Brenz L.

Intel Customer Support Technician