Clipchamp screen recording cascading windows

[Samwp]

Hello. I am attempting to use Clipchamp to do screen recordings; however, when I attempt to record an entire window the recording cascades - the screenshot explains it better!

The issue occurs on two computers, one with Windows 10 and one with Windows 11, each with a different Microsoft accounts. Both computers have Intel Chipsets. Does anyone know what might be going on?

[AlHill]

Have you asked Microsoft about this?

So the Intel support engineers can have more information about your system, Please download and run the Intel System Support Utility (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

Doc (not an Intel employee or contractor)
[IDSA needs to be abandoned, uninstalled and forgotten]

[Samwp]

Please see attached.

[AlphaTop89]

Heyah mate, "cascading windows" issue you're experiencing when using Clipchamp for screen recording is a known problem and is typically caused by a graphics rendering conflict or an incorrect screen capture mode. You can try these

Disable Hardware Acceleration. Clipchamp’s hardware acceleration can conflict with certain graphics drivers. Open Clipchamp > Click the gear icon (Settings) in the top-right corner > Find “Use Hardware Acceleration” and disable it > Restart Clipchamp and try recording again

You can change screen capture Mode. The automatic capture mode may misinterpret multiple monitors or full-window capture

1. Before recording, choose “Select Area Capture”
2. Manually frame the specific window you want to record
3. Enable “Fix this area” to prevent dynamic switching

Clear Clipchamp Media Cache

Corrupted cache files can cause rendering issues.

Navigate to:
C:\Users\<YourUsername>\AppData\Local\Packages\Clipchamp.Clipchamp_<random>\LocalCache

Delete the contents of this folder

Restart Clipchamp

Repair or Reinstall Clipchamp

Get-AppxPackage clipchamp | Remove-AppxPackage

Get-AppxPackage windows.web | Remove-AppxPackage

Get-AppxPackage mediaplayer | Remove-AppxPackage

Then, reboot and reinstall Clipchamp from the Microsoft Store..

hope it helps.

[Samwp]

Thanks for the reply, but this is the exact same advice "to the word" that I as given from Microsoft (which appears to have come from Chat GPT) - 

https://learn.microsoft.com/en-us/answers/questions/4374751/clipchamp-screen-recording-cascading-windows

I will repeat what I said to them:

Method 1: There is no such settings gear icon in Clipchamp.

Method 2: Isn't related to the problem.

Method 3: No effect.

Method 4: No effect.

I don't mean to be rude, but I am looking for advice from someone that understands the problem. The advice given is generic, outdated, and largely wrong. Anyone with the ability to sign up to support forum/community can use Google or Chat GPT to answer questions!

Any advice or ideas from anyone with first-hand knowledge would genuinely be appreciated.