Hello @MonaziteC
Thank you for posting on the Intel® communities.
In order to check this behavior further, could you please provide the following information?
1- Did the system work fine before with this game or are you experiencing this issue since the first day that you have the computer? Did it work fine with any other (previous) graphics driver? (Either a customized driver from Lenovo™ a generic driver from Intel?)
2- If this worked fine before at any moment, were there any recent hardware or software changes that might relate to the point when the issue started? (for instance, Windows®, driver, or game updates?)
3- We understand that the issue is happening only when playing this game, is this correct?
4- Is the behavior happening when the system is plugged into the power source, when using only battery, or with both?
5- Please elaborate more regarding exactly when the issue is happening. For instance: Is the issue happening when beginning the game? After playing for a long period of time? Also, please provide step-by-step instructions for replication purposes.
6- Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.
- Download the Intel® SSU and save the application on your computer
- Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
- To save your scan, click Next and click Save.
- Once you have saved the file (.txt file), please attach it to your reply.
- To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox.
Best regards,
Andrew G.
Intel Customer Support Technician
