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idata
Community Manager
1,553 Views

Compatibility issue of HD 630 & driver

my english is not good. so i use with tranlate google... haha

i bought DESKMINI 110

details

H110 chipset STX Mainboard

Intel g4600 CPU

Samsung DDR4 12800 4GB x 2ea = 8GB

Samsung 850 Evo SSD 500GB

Windows 10 Home 64bit

First time i install LOL (league of legends) but i cant play.. because fps 10~11 ( in game graphic mode very low)

so i thought i didn't install graphic driver.

so i try.

but

Problem is.. when i install intel graphic drivers..(new version and any old version)

monitor dark screen and.. just stopppp...

so i thought my deskmini mainboard broken.. so i sent to Asrock company. and they gave me new board.

so i try install other graphic drivers new version old version so many time i try this.. but all do not work..

just dark screen.. same situation...

i link my this situation. video youtube... check this...

https://www.youtube.com/watch%3Fv%3D_2-0nvoaFus https://www.youtube.com/watch?v=_2-0nvoaFus

please.. fix my computerrr

0 Kudos
11 Replies
idata
Community Manager
287 Views

Hello Ppomppu

 

 

Thank you for joining the Intel® community.

 

 

Have you tried to complete the installation of the Intel® HD graphics drivers manually? See the steps below.

 

 

Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

Steps to save the report:
  1. Run the utility.
  2. Click on "Scan" to get the scanned system.
  3. Once the scan is complete click on "next".
  4. Use the "save" option, save the report to your desktop.
  5. To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.

 

Steps to manually install the Intel® HD graphics driver
  1. Download the graphics driver ZIP file: https://downloadmirror.intel.com/27988/a08/win64_24.20.100.6286.zip https://downloadmirror.intel.com/27988/a08/win64_24.20.100.6286.zip
  2. Unzip the file to a designated location or folder.
  3. Right-click on the Windows Start icon and open Device Manager.
  4. Click "Yes" when prompted for permission from User Account Control.
  5. Expand the Display adapters section.
  6. Right-click the Intel® graphics entry and select Update Driver Software.
  7. Click "Browse my computer for driver software".
  8. Click "Let me pick from a list of device drivers on my computer".
  9. Click "Have Disk".
  10. Click "Browse".
  11. Access the designated location or folder, and access a folder called "Graphics".
  12. Select the file called "igdlh64" or "igdlh".
  13. Click Open, then click OK, and finally click "Next". Drivers are now being installed.
  14. Reboot your computer.

 

Hope this helps.

 

 

Regards,

 

Leonardo C.

 

idata
Community Manager
287 Views

my computer information~

idata
Community Manager
287 Views

same.. situation...

https://www.youtube.com/watch?v=nd9aB_Sdw9Q Error - YouTube

check my video

idata
Community Manager
287 Views

Hello Ppomppu

 

 

Thank you for the information.

 

 

After looking into the video I am noticing that you are getting to the step 7. Click "Browse my computer for driver software" correctly, after that you have to:

 

8. Click "Let me pick from a list of device drivers on my computer"

 

9. Click on "Have Disk">

 

10. Click "Browse".

 

11. Access the designated location or folder, and access a folder called "Graphics".

 

12. Select the file called "igdlh64" or "igdlh".

 

13. Click Open, then click OK, and finally click "Next". Drivers are now being installed.

 

14. Reboot your computer.

 

 

I am also noticing that you are selecting Microsoft basic display adapter am I correct?

 

I was searching into your system model ASRock* DESKMINI 110 and I am wondering if you have tried to install the VGA driver provided by the Original Equipment Manufacturer (OEM).

 

 

Reference link:

 

https://www.asrock.com/nettop/Intel/DeskMini%20110%20Series/index.asp# Download2 https://www.asrock.com/nettop/Intel/DeskMini%20110%20Series/index.asp# Download2

 

 

Hope this help.

 

 

Best Regards,

 

Leonardo C.

 

idata
Community Manager
287 Views

Hi~

I try to again but same situation. And i download graphic driver at asrock homepage. Its same too.

I recorded video check plz

https://youtu.be/8To0gV55ehg Error2 - YouTube

idata
Community Manager
287 Views

Hello Ppomppu

 

 

Thank you for the information.

 

 

I was looking more into the information from the OEM for your system and is see that the latest BIOS release is 8.00, if your system is not up to date with the BIOS I would recommend completing the update, for steps about this process I advice contacting the OEM to complete the process once the BIOS is up to date you could try the installation of the driver, also you could explain the behavior then you are facing to the OEM for inside/report of this behavior in case that other customers had faced it.

 

 

Hope this help.

 

 

Best Regards,

 

Leonardo C.

 

idata
Community Manager
287 Views

Hi thank for reply

First time I did patch bios 8.0 and installed graphic drive.when i installed gpu driver then Windows graphic broke. So i couldn't do anything. So i sent it(deskmini) the asrock company. They said to me 8.0 is not good. So you got 7.7 bios system.

idata
Community Manager
287 Views

Hello Ppomppu

 

 

Thank you for the information.

 

 

You could try to complete a clean installation of the graphics driver for your system. Following the steps below.

 

 

First, you will have download the OEM VGA driver on the following link https://www.asrock.com/nettop/Intel/DeskMini%20110%20Series/index.asp# Download2 https://www.asrock.com/nettop/Intel/DeskMini%20110%20Series/index.asp# Download2 , once the driver is downloaded please make sure that the unit is not connected to the internet during the uninstall/install driver to avoid any automatic update, and follow these steps to uninstall the graphics drivers:

 

  1. On the keyboard, press WinLogo key + R, then type in devmgmt.msc
  2. Expand the Display Adapters section.
  3. Find the Intel® Graphics Driver.
  4. Right-click the Intel Graphics Driver and select Uninstall.
  5. Select the checkbox Delete the driver software for this device.
  6. Reboot the computer after the uninstall process has finished.
Complete these steps until you get to the Microsoft basic display adapter.

 

 

Once the reboot is completed, complete the installation of the OEM drivers.

 

 

Have you tried on the device manager the option on view> show hidden devices to verify that the system finds the Intel® HD Graphics 630? If the system finds the graphics controller complete the manual installation of the Intel® HD graphics provided previously.

 

 

Hope this help.

 

 

Best Regards,

 

Leonardo C.

 

idata
Community Manager
287 Views

hello ~ ty for reply..

i tried to OEM grahpis version but.. it not work.. make black screen

in asrock site

[Beta] VGA driver ver:15.60.4849 and VGA driver ver:21.20.16.4542

do not working...

i dont have HD630 driver on my computer.. because when i install time... got black screen ( check my link video play..)

my Cpu something problem happen so Should I send it to intel customer service ?

but i can play now watcg twitch tv or youtube or any movie&video file(avi,mov....) without HD630 grahpic driver..

idata
Community Manager
287 Views

Hello Ppomppu

 

 

Thank you for the information.

 

 

At this point this error could be an operating system (OS)/Hardware related, therefore if the unit came with a preinstalled OS the best thing to do would be contacting the vendor/OEM, otherwise, if you have the OS license you may try a clean OS installation*.

 

 

*if you proceed with the OS installation we recommend to have a back up of your data to avoid losing it.

 

 

Note: bear in mind that if the system came preinstalled you should not complete and OS installation because this would void the warranty.

 

 

Hope this help.

 

 

Regards,

 

Leonardo C.

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation

 

JYun01
Beginner
287 Views

I have a similar issue with my Deskmini 110-STX (CPU was i3-6100) and HD 630 intel driver since I bought my Deskmini in 2017.

At first, I couldn't realize what really happened on my Deskmini. It just looked like a frozen computer.

I mean, when the HD 630 software is installed on Deskmini, it become a frozen one at random in a few second.

Bios version of mother board was up to dated. I stopped by ASROCK Technical Service Center at YongSan in Seoul in 2017.

The Technician told me that my cpu (i3-6100) may have a problem with internal graphic part. And recommend me to buy new CPU for that.

Any way, they gave me a new Deskmini 110-STX. When I got home I installed HD 630 driver again. Unfortunately Deskmini was frozen in 5 seconds.

Today(Mar. 26th 2019) I got new CPU (i7-7700) and re-installed Windows 10 pro OS on it.

Gently I have installed HD 630 intel graphic driver. Again, Deskmini become a frozen one.

As I told you, I 've got a new hardware from ASROCK!!! ^^

Without HD 630, Deskmini doesn't give audio signal through the earphone jack. I have to use Bluetooth speaker instead.

Can you guess what really happened on my Deskmini110-STX?

 

Thanks.

 

From Charlie

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