Graphics
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Computer not using updated driver

jasenso
Beginner
266 Views

I currently have a Microsoft surface pro 8 with an i7 processor running Windows 11. I have had issues with my graphics driver for the past few months. 

 

When I open up certain games I get an alert that says I have version 

27.20.100.6924 and need to update to a newer version. 

 

I have updated my driver to the latest version at least a dozen times now, (and every time I  executed a clean install), but after a few days, my computer seems to revert back to version 27.20.100.6924. I believe this is the version that came with my computer out of the box. 

 

Today I followed the “update your drivers” tab under this game troubleshooting guide https://www.intel.com/content/www/us/en/support/articles/000005746/graphics.html and uninstalled my intel driver then restarted my computer. 

 

When my computer turned back on it seemed to have the latest intel driver version. Intel ARC Control said I was running the latest version and I had no alerts while opening any games. However, after a few minutes, my computer automatically downloaded driver version 27.20.100.6924 and seemed to install it.

 

I think this may have happened every time I updated my graphics driver. My computer would update normally and revert back to an older version within a few days.

 

Is there a way to ensure that my computer uses the latest graphics driver version?

 

Or Is there a way to stop my computer from automatically downloading and installing an older version of my graphics driver?

 

Thank you

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4 Replies
Jean_Intel
Moderator
198 Views

Hello jasenso,


If I jump into the conversation, I would like to thank you for posting on the Intel️® communities. I am sorry to hear that you are experiencing issues with your diver rolling back.


In order to have a better understanding of your issue, I would like to confirm the exact model of your processor.



Best regards, 

Jean O.  

Intel Customer Support Technician


Jean_Intel
Moderator
170 Views

Hello jasenso,


I hope you are doing fine.


Were you able to check the previous post?

Let us know if you still need assistance.


Best regards, 

Jean O.  

Intel Customer Support Technician


Jean_Intel
Moderator
141 Views

Hello jasenso,

 

I hope you are doing fine.

 

I have not heard back from you. So I will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

 

Best regards.

Jean O. 

Intel Customer Support Technician.


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