Configurações gráficas intel

[thebest007]

Olá, eu gostaria de saber o porque eu não consigo substituir as configurações do aplicativo no painel da Intel, para mudar a resolução. E se tem algum método de está ativando e salvando está opção! (na imagem não deixa claro mas a opção "Substituir configurações do aplicativo" não salva, independente da resolução que eu coloque).

[AlHill]

So the Intel support engineers can have more information about your system, Download, run, and save the results of this utility as a text file:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Then ATTACH the text file using the instructions under the reply window ( Drag and drop here or browse files to attach ).

Doc (not an Intel employee or contractor)
[Windows 11 is the new Vista]

[thebest007]

Here it's

[DeividA_Intel]

 Hello thebest007, 

Thank you for posting on the Intel® communities.   

In order to better assist you, please provide the following:  

1. Do you have the same issue with the Radeon tool?

2. Have you tried with the Intel® Graphics Command Center? With the latest driver, the Intel® Graphics Control Panel is replaced with the Intel® Graphics Command Center

- https://www.intel.com/content/www/us/en/download/19344/30579/intel-graphics-windows-dch-drivers.html

- https://www.intel.com/content/www/us/en/support/articles/000056144/graphics/legacy-graphics.html

3. Are you able to change the resolution from Windows settings?

Regards, 

Deivid A. 

Intel Customer Support Technician 

[thebest007]

1- Não, porque com o chip de vídeo que eu tenho não tem suporte para fazer alterações de Tela

2-Sim, recentemente eu baixei e quando eu vou criar uma resolução aparece isso (print abaixo) e não possui a opção de substituir as configurações do aplicativo

3-Sim, porém, não consigo criar uma resolução ou substituir as configurações do aplicativo 

[DeividA_Intel]

Hello thebest007, 

Thank you for the information provided 

I will proceed to check the issue internally and post back soon with more details. 

Best regards, 

Deivid A.  

Intel Customer Support Technician 

[DeividA_Intel]

Hello thebest007, 

In order to help you further, I will appreciate it if you help me with the following:

1. What is the resolution that you are trying to use?

2. Provide the Report for Intel® Graphics Drivers: 

- https://www.intel.com/content/www/us/en/support/articles/000005848/graphics.html 

3. Are you trying to change the resolution in an external display or the embedded one?

4. If it is external, which type of connection are you using?

5. Did you try different drivers? Dell and generic (Intel)?

6. Update the Windows version (Build 19043).

7. Try to perform a BIOS update: https://www.dell.com/support/home/en-cr/product-support/product/inspiron-15-5566-laptop/drivers

Best regards, 

Deivid A.  

Intel Customer Support Technician 

[thebest007]

1- 1024x768

2- Ok

3- Embutido, é um notebook

4- Não é externo

5- Não, só a da intel que veio quando foi comprado o notebook e o driver que eu instalei recentemente

6- Vou tentar

7- Ok

[DeividA_Intel]

Hello thebest007, 

Thanks for the information provided, 

In order to help you further, please try the following:

1. Try with the drivers from the laptop manufacturer and if those did not work, try with Intel's ones:

- https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html

2. Were you able to update the BIOS and Windows?

3. Please provide the graphics report.

- https://www.intel.com/content/www/us/en/support/articles/000005848/graphics.html 

Regards,    

Deivid A. 

Intel Customer Support Technician 

[DeividA_Intel]

Hello thebest007, 

Were you able to check the previous post? Please let me know if you need more assistance.   

Regards,  

Deivid A.  

Intel Customer Support Technician  

[DeividA_Intel]

Hello thebest007, 

Bear in mind that if you are trying to change the resolution in a laptop screen, this may not allow customization due to a manufacturer limitation. I recommend you to check with the laptop manufacturer to check if the device allows custom resolutions or override settings.

If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you. 

Regards,  

Deivid A.  

Intel Customer Support Technician

[thebest007]

Desculpe a demora de responder, eu irei tentar novamente as soluções acima ok? Muito obrigado!