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Congelamientos Arc A370M en GTAV

darioca
Beginner
1,704 Views

Buenas noches,

 

Tengo una consulta con los gráficos Intel® Arc™ A370M Graphics debido a que al momento que estoy jugando GTA V existen unos pequeños congelamientos, tirones o tipo de lags pequeños pero muy repetidos al momento de ejecutar este juego.

 

En este sentido qué debería hacer?

 

Adjunto el test, saludos.

 

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1 Solution
Hugo_Intel
Employee
1,455 Views

Hello darioca


We would like to know if you were able to follow the instructions from our previous post and if the issue still persists.


Best Regards,


Hugo O.

Intel Customer Support Technician.


View solution in original post

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10 Replies
Hugo_Intel
Employee
1,654 Views

Hello darioca


Tenga en cuenta que solo puedo brindarle asistencia en inglés. Utilicé una herramienta de traducción web para traducir esta respuesta, por lo tanto, puede haber alguna traducción inexacta.


Thank you for posting on the Intel Communities. I m sorry you are experiencing freezes and stuttering issues when playing GTA V on your system.


Please share with us the following information to better assist you:


  • What distribution service was the game downloaded from?
  • Is Resizable BAR enabled on your system?
  • Is the issue happening anywhere in the game or only in a specific area?
  • Share a short video showing the issue and the in-game graphics settings.


Best Regards


Hugo O.

Intel Customer Support Technician.


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darioca
Beginner
1,615 Views

Thank you very much for answering


Yes of course here are the answers
1. I downloaded directly from the Epic Games app.
2. The BAR is enabled.
3. The problem occurs after 5 minutes of playing.
4. Attached small video of what happened.

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darioca
Beginner
1,615 Views

Ya los actualicé pero sigo presentando el mismo problema.

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Hugo_Intel
Employee
1,576 Views

Hello darioca


Thank you for the information. In this case, as a first approach let's try reinstalling the drivers on your system through a clean installation using Display Driver Uninstaller. Since this is a laptop, try first the latest driver provided by your system manufacturer version 31.0.101.3959 and if the issue persists try our latest generic driver version 31.0.101.4575.

If the issue continues to happen please completely uninstall the game from your system and reinstall it.


If the issue is not resolved after the above troubleshooting, please share with us screenshots of the in-game graphics settings you are using as well as your screen resolution and refresh rate.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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Hugo_Intel
Employee
1,529 Views

Hello darioca


Please let us know if the issue still happens after performing the advised troubleshooting from our previous post, is so, please share the requested information so we can further assist you with this issue.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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darioca
Beginner
1,517 Views

Greetings, I want to tell you that the problem was solved when I uninstalled the game and downloaded it again from scratch, but there are times when there are some mini-freezes that are almost imperceptible but still remain.
Maybe some recommendation for that?

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Hugo_Intel
Employee
1,498 Views

Hello darioca


good to know that most o the issue was resolved after reinstalling the game on our system. Were you also able to install and test the different drivers I provided in our previous post using DDU?


If there is still micro stuttering while playing the game it might be caused by the in-game graphics settings, Have you checked if lowering the graphics helps? You can also test fullscreen mode and borderless windows mode. Please also share with us a screenshot of your current in-game graphics settings.


We would also recommend that you tried disabling the integrated GPU to make sure the Intel® Arc™ A370M GPU is being used:


  • Go to device manager > Display adapters
  • Right-click on the Intel(R) Iris(R) Xe Graphics
  • Click on disable
  • Test the game
  • If the issue persists you can re-enable the device again.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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Hugo_Intel
Employee
1,456 Views

Hello darioca


We would like to know if you were able to follow the instructions from our previous post and if the issue still persists.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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Hugo_Intel
Employee
1,407 Views

Hello darioca


I see this thread marked as resolved and we are glad our suggestions helped you get this issue with Grand Theft Auto V resolved. Please know we also continue to improve the performance of our Intel® Arc™ GPU through our constant driver updates.


Since this issue was solved we will no longer monitor this thread. feel free to open a new topic if you need further assistance.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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darioca
Beginner
1,394 Views

Thanks so much for the help.

Greetings

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