Core 7-150U new drivers 8132 not supported

[TzortzisKon]

I have the Core 7-150U processor, which was released in 2024. The latest drivers (32.0.101.8132) can still be downloaded from the processor’s page, and in the list of supported products it clearly shows my CPU. However, when I try to install them I get an error saying the processor is not supported. Has support already ended? The CPU has only been out for about a year.
Windows 11 24h2 version

[PatrickV_Intel]

Hi TzortzisKon,

Please be informed that product you are reporting is an OEM original equipment manufacturer device. Kindly take into consideration that our support may be limited since we are not familiar with the technology, settings and customizations that the OEM has designed on your system, However I will do my best to assist you with your concern.

To assist us in investigating the issue, please provide the following details:

• What is the exact model of your System?
• When did you first encountered the issue?
• What troubleshooting steps that you tried so far?
• Have you used Display Driver Uninstaller (DDU) to completely remove all residual drivers and installed a new one?

Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here. Help Guide for the Intel® System Support Utility.

If you have any questions, please let us know. Thank you. 

Best regards,

Patrick V.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello TzortzisKon,

Did you have a chance to review the previous post?

Please feel free to reach out if you have any questions.

Best regards,

JeanetteC.

Intel Customer Support Technician

[TzortzisKon]

It says that the latest drivers is 11-14th intel. But it does not maken sense. The CPU is Core 7-150U

[JeanetteC_Intel]

Hello TzortzisKon,

The latest driver for your Intel® Core™ 7 processor 150U integrated graphics is version 32.0.101.8135. However, Intel provides generic drivers that may not work with all systems.

Computer manufacturers often customize drivers with specific features and modifications for their devices. For OEM systems, I recommend checking your manufacturer's support website for the most compatible drivers.

This likely explains the "processor not supported" error you encountered - your system may be blocking the generic Intel driver installation. Since this is an OEM device, our support options are limited as we're not familiar with the specific customizations your manufacturer has implemented.

If you can provide the SSU log file I initially requested, I can help identify the appropriate driver for your system.

Could you also clarify:

• Are you experiencing any display or graphics issues that prompted this driver update?
• What specific graphics problems is your system having?
• When did these issues begin?
• What troubleshooting steps have you already tried?
• Can you provide screenshots or a short video showing the issue?

This information will help me better understand and assist with your situation."

Best regards,

JeanetteC.

Intel Customer Support Technician

[U-hiroki]

According to the release notes of Intel Graphics Driver 32.0.101.8132 and 32.0.101.8135,
"Intel Core Ultra Processors (Series 2)" are listed as supported.

However, on my Lenovo system with Core Ultra 210H,
the installer shows "No supported devices" and the log reports:

2025/10/06 17:00:42.056INFOGen12+ platform: False

So the installation fails.

I noticed that a similar issue has been reported with Core 7-150U as well.
Could Intel clarify whether this is a mistake in the release notes,
or if Core Ultra 210H is currently supported only through OEM drivers?

Thank you for your support.

I have attached the installer log file (IntelGFX_20251006_170039_Install.log) for reference.
It includes the line:

which shows the installer failed to recognize the GPU as Gen12+.

日本語

Intel Graphics Driver 32.0.101.8132 および 32.0.101.8135 のリリースノートには、
「Intel Core Ultra プロセッサー (Series 2)」がサポート対象と記載されています。

しかし、私の環境（Lenovo製PC、Core Ultra 210H 搭載）では、
インストーラー実行時に「No supported devices」と表示され、
ログには "Gen12+ platform: False" と出力されてしまい、インストールできません。

以下は実際のログの抜粋です：

2025/10/06 17:00:42.056INFOGen12+ platform: False

同様の問題が Core 7-150U でも報告されているようですが、
これはリリースノートの誤記なのでしょうか？
それとも現時点では Core Ultra 210H は OEM ドライバーのみ対応なのでしょうか？

ご確認をお願いいたします。

参考のため、インストーラーのログファイル（IntelGFX_20251006_170039_Install.log）を添付しています。
以下のような記述が含まれており、GPUが Gen12+ として認識されていないことが分かります：

[RandyT_Intel]

Hello @U-hiroki ,

Kindly create a separate thread for this inquiry so we can better tailor and organize our responses.

Best regards,

Randy T.

Intel Customer Support Technician

[VonM_Intel]

Hello TzortzisKon,

I wanted to follow up regarding the Intel® Core™ 7 150U graphics driver issue we previously discussed. As mentioned, the latest Intel® driver (version 32.0.101.8135) may not install properly on some OEM systems due to manufacturer-specific customizations. Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.

@U-hiroki  I empathize with your situation and the issue you are facing. However, I kindly request that you create a new thread for your case. This will allow us to focus on your specific problem and provide you with better assistance.

Have a nice day!

Best regards,

Von M.
Intel Customer Support Technician

[U-hiroki]

Hello Von,

Thank you for your reply.
I have created a new thread for my case as requested.
Here is the link to the new thread: https://community.intel.com/t5/Graphics/Core-Ultra-210H-not-supported-by-Intel-Graphics-Driver-32-0-101/td-p/1721046

Best regards,

U-hiroki

[JeanetteC_Intel]

Hello U-hiroki,

Your new thread is now active and has received a response. Please continue monitoring and replying there, as you'll receive specialized assistance tailored to your specific issue.

Sincerely,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello TzortzisKon,

Due to the lack of recent activity, I will be closing this thread. Please contact your system manufacturer's support team for additional help with the "processor not supported" error, as previously outlined.

For any future assistance, kindly submit a new request, as this thread will be archived and no longer monitored.

Sincerely,

JeanetteC.

Intel Customer Support Technician