Core Ultra 5 125H / Intel Arc 核显驱动 (igvk64.dll) 导致 Windows 11 24H2 频繁黑屏及应用崩溃

[Ga1aXy]

大家好，

我遇到一个与 Intel Arc 核显驱动相关的严重问题，希望得到社区和官方的帮助。我的电脑会频繁地随机性黑屏，并且在运行特定应用（安卓虚拟机）时会直接因 igvk64.dll 错误而崩溃。

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[ 问题概述 ]

1. 随机黑屏: 在日常使用中（例如浏览网页、处理文档），屏幕会突然变黑很久，有时候会自动恢复，有时候则不会，必须按关机按钮强制重启，后来发现按下Win+Shift+Alt+B有时候会解决问题，但是恢复后电脑变得很卡顿，还是必须重新启动。这种情况每天会发生多次，没有任何规律。Windows 事件查看器中没有发现“显示驱动程序 igfxn 已停止响应并且已成功恢复”之类的警告。

2. 应用必现崩溃: 在运行安卓虚拟机软件 微软商店国区内置的腾讯应用宝引擎 时，该软件会崩溃并明确提示错误发生在 igvk64.dll 模块。

我相信这两个问题都源于同一个核心原因：Intel Arc 核显驱动程序的不稳定。

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[ 我的电脑配置 ]

• 笔记本型号: ThinkPad T14p Gen 2

• 处理器 (CPU): Intel® Core™ Ultra 5 125H

• 集成显卡 (iGPU): Intel® Arc™ Graphics

• 操作系统: Windows 11 专业版 24H2

• 系统版本号 (OS Build): 26100.4770

• Intel 显卡驱动版本: 32.0.101.6989

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[ 已尝试的解决办法 ]

我已经尝试了所有常规的排查步骤，但问题依旧存在：

1. 使用 Intel DSA 更新驱动: 已通过官网的 “英特尔® 驱动程序和支持助手” 安装了最新的官方驱动。

2. 干净重装驱动: 已使用 DDU (Display Driver Uninstaller) 彻底卸载驱动，然后重新安装最新版本。

3. 系统文件检查: 已在管理员模式下运行 sfc /scannow 和 DISM 相关命令，系统文件完好无损。

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[ 希望获得的帮助 ]

1. 请问目前 Core Ultra 5 125H 的 Arc 核显驱动在 Windows 11 24H2 上是否存在已知的兼容性或稳定性问题？

2. 是否有某个特定版本的驱动程序被证实更为稳定？我愿意降级尝试。

3. 除了更换驱动版本，是否有任何可以调整的设置（例如在 Arc 控制中心或 Windows 图形设置中）能够缓解此问题？

4. 我应该如何收集更详细的日志文件（例如 dump 文件）以协助你们进行问题诊断？

这个问题已经严重影响了我的日常工作和使用体验，非常感谢任何形式的帮助！谢谢。

[RandyT_Intel]

Hi @Ga1aXy,

请注意，我只能用英语为您提供支持。我已经使用网络翻译工具来翻译此响应，因此可能存在一些不准确的翻译

Thank you for posting here in our community. To effectively diagnose and address the issue you're experiencing, I kindly ask you to provide detailed responses to the following questions. This information will help us isolate the problem and determine the most appropriate course of action.  

• Please provide the SSU log report and share it here so I can review your system's configuration. -How to get the Intel® System Support Utility Logs on Windows*
• May I know the official download link where you obtained the software (Android VM)?
• Have you tried reinstalling the software to see if the issue persists?
• Are there any pending updates in your Windows system settings that might affect driver stability?
• Was the application working fine before, or has this issue always been present?
• Have you tried running the app using a different API? Based on my research, this error seems to be Vulkan-related. I’m curious if switching to DirectX or OpenCL improves stability if feasible.

I look forward to your response and am committed to resolving your issue promptly. 

Regards,

Randy T.  

Intel Customer Support Technician  

[Ga1aXy]

Hi,

• The software (Android VM) is in the Microsoft Store as shown in the figure.
•  This issue has always been present.
• Perhaps to a large extent, it is not the problem with this software, but rather the software crash and black screen caused by driver issues.
• Now I have updated the latest driver program, and there is currently no black screen phenomenon. It is possible that it has been fixed, but this remains to be observed.

Thank you for your rewiew!

Regard,

Ga1aXy

[RandyT_Intel]

Hi @Ga1aXy,

Thank you for the update. May I know which driver version you're currently using? Also, please let me know if I can go ahead and close this thread, as it seems the driver you've applied has stabilized the system.

If you encounter any issues again in the future, feel free to submit a new ticket. Please note that there's also a newer version available 32.0.101.7026 (WHQL Certified). However, I recommend sticking with the version you're currently using if it's working well for your setup.

Have a great day!

Regards,

Randy T.  

Intel Customer Support Technician  

[Ga1aXy]

Hi,

It is 32.0.101.7026 (WHQL Certified). Since the update, the system has become more stable.

Thank you!

Regards,

Ga1aXy

[RandyT_Intel]

Hi @Ga1aXy,

Great news! Thank you for confirming that driver version 32.0.101.7026 (WHQL Certified) resolved the stability issues.

Since the system is now running stable after the update, I'll go ahead and close this case.

If you experience any other issues in the future, please don't hesitate to reach out.

Have a great day!

Regards,

Randy T.  

Intel Customer Support Technician