Cs2 freezes on my integrated xe graphics after new update

[Goldy188]

I’m not able to load the game or any maps on cs2, the game just freezes when it tries to load the menu or any maps. It happened after the game updated and it was fine before that.

I’m currently using the integrated xe max graphics on my laptop. I think it might be a driver issue as I’ve tried starting the game on low graphics and nothing works. Will there be any driver updates to fix it?

[DeancR_Intel]

Hi Goldy188,

Thank you for contacting Intel Customer Support regarding the CS2 freezing issues you're experiencing with your Intel Xe Max integrated graphics after the recent game update. I understand how frustrating it must be when a game that was working perfectly suddenly stops functioning after an update, especially when you've already tried adjusting graphics settings to resolve the issue. 

The timing of this issue occurring immediately after the CS2 update suggests there may be a compatibility issue between the new game version and your current Intel graphics drivers. 

To better assist you in resolving this CS2 freezing issue, I need to gather some additional information: 

System History: 

1. Was CS2 working properly before the recent game update? If so, for how long had it been working without issues? 
2. When exactly did the freezing start occurring? Was it immediately after the CS2 update or after a specific event? 
3. Do you experience freezing in other games or applications, or is this specific to CS2? 

Error Information: 

1. Error Messages: Do you see any error messages when CS2 freezes, or does it just become unresponsive? 
2. Freeze Location: Does it freeze at the same point every time (menu loading, map loading, etc.) or randomly? 

For comprehensive troubleshooting, could you please provide an Intel System Support Utility (SSU) report? You can download it from: https://www.intel.com/content/www/us/en/support/articles/000005511/processors.html 

If you're not comfortable generating an SSU report, please provide: 

• Laptop Model and Manufacturer 
• CPU Model (with Intel Xe Max graphics) 
• Current Intel Graphics Driver Version 
• Operating System Version 

I recommend updating to the latest Intel graphics drivers, which may include compatibility fixes for the recent CS2 update: 

1. Download Latest Intel Graphics Driver: https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html 
2. Clean Installation using DDU: https://www.guru3d.com/files-details/display-driver-uninstaller-download.html 

Clean Installation Process: 

• Boot into Safe Mode 
• Run DDU to remove current graphics drivers 
• Restart in normal mode 
• Install the latest Intel graphics driver 

Given that this appears to be a compatibility issue between the CS2 update and your Intel Xe Max graphics, I'd like to offer you a phone consultation. This would allow us to work through troubleshooting steps in real-time and potentially resolve this issue more efficiently. 

Best regards, 

Dean R. 

Intel Customer Support Technician 

[Goldy188]

No worries it’s working now. I had deleted and reinstalled the driver. There was an driver update a few days ago

[DeancR_Intel]

Hi Goldy188, 

That's fantastic news! I'm delighted to hear that CS2 is working properly again after you deleted and reinstalled the driver, and that the recent driver update resolved the compatibility issues you were experiencing. 

What You Successfully Accomplished: 

• Identified the root cause as a driver compatibility issue with the CS2 update 
• Performed a clean driver reinstallation 
• Applied the recent Intel graphics driver update 
• Restored full CS2 functionality on your Intel Xe Max integrated graphics 

Your solution confirms that the CS2 freezing issue was indeed related to driver compatibility with the recent game update, and the latest Intel graphics driver update included the necessary fixes to resolve this problem. 

Thank you for taking the time to follow up and let us know about your successful resolution. This feedback is valuable for other users who may experience similar CS2 compatibility issues after game updates. 

If you experience any other issues with your Intel graphics in the future, please don't hesitate to reach out to us. 

Enjoy your CS2 gaming! This thread will now be closed and no longer be monitored.

Best regards, 

Dean R.

Intel Customer Support Technician