Hello Érico,
Thank you for posting on the Intel* Community. Our support is only provided in English. We may not be able to translate screenshots attached to the thread. To better assist you, we use a translation tool, hence; the translation may not be completely accurate.
To better assist you, please provide us with the below information:
Please provide a screenshot of the error, and confirm if you are using the Intel* Graphics Command Center tool.
Which resolution are you trying to use?
Is the issue only when you try to change the resolution in the built-in display or it happens with external monitors too?
Please provide us the below reports:
Intel® System Support Utility (Intel® SSU)
Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-
Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".
Click on the menu where it says "Summary" to change to "Detailed View".
To save your scan, click on "Next", then "Save".
Provide the Intel* Graphics Command Center report:
>Go to the Intel Graphics Command Center
>Support
>System Diagnostic
>Generate report.
>Attach the report file.
Best regards,
Maria R.
Intel Customer Support Technician
