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Érico
Beginner
208 Views

Antigamente eu consegui criar uma resolução no meu notebook (Aspire F 15) Mas agora fui entrar para criar uma nova e apareceu '' Não há suporte a resoluções personalizadas em monitores internos'' e não consigo criar minha resolução... (Intel Core i5-7200U)

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3 Replies
Maria_R_Intel
Moderator
191 Views

Hello Érico, 




Thank you for posting on the Intel* Community. Our support is only provided in English. We may not be able to translate screenshots attached to the thread. To better assist you, we use a translation tool, hence; the translation may not be completely accurate.




To better assist you, please provide us with the below information:




Please provide a screenshot of the error, and confirm if you are using the Intel* Graphics Command Center tool. 

Which resolution are you trying to use? 

Is the issue only when you try to change the resolution in the built-in display or it happens with external monitors too?



Please provide us the below reports:




Intel® System Support Utility (Intel® SSU) 


 


Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View". 

Click on the menu where it says "Summary" to change to "Detailed View". 

To save your scan, click on "Next", then "Save". 



Provide the Intel* Graphics Command Center report:


 


>Go to the Intel Graphics Command Center


>Support


>System Diagnostic


>Generate report.


>Attach the report file.




Best regards,


Maria R.


Intel Customer Support Technician



Maria_R_Intel
Moderator
176 Views

 Hello Érico, 


Were you able to check the previous post?

 

Let me know if you need more assistance.

 

Best regards, 

Maria R.  

Intel Customer Support Technician 


Maria_R_Intel
Moderator
163 Views

 Hello Érico, 


We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.


Best regards, 

Maria R.  

Intel Customer Support Technician 


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