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APart1
Novice
44,352 Views

Custom resolution > maximum bandwidth

I have a laptop with an Intel HD 4400 and I'm trying out custom resolutions for the internal display (1920x1080). Don't know what it supports, but I'd like to find out.

The default display modes already include 60Hz and 40Hz. I want to try 48Hz and 50Hz to make movie watching smoother, but whatever I choose, I get "The custom resolution exceeds the maximum bandwidth capacity.". This is obviously not true, as I'm already using 60Hz. I'm only trying modes that are between the already existing and working modes.

What to do?

0 Kudos
23 Replies
Kevin_M_Intel
Employee
16,218 Views

Hi ajp_anton,

The graphics controller in your computer supports higher resolutions than the one you are trying to achieve. As an example, it can go up to 2560x 1600 when using Display port but this depends on the monitor supported resolutions and the limitations set by the computer manufacturer.

Even though the monitor supports resolutions at 60 Hz or 40Hz it does not mean that can support 50Hz. You can check what resolutions can support the internal monitor on your system by doing the following steps:

  1. Open Intel Graphics and Control panel.
  2. Go to Options and select Information Center under the drop down menu.
  3. Click Save.

By doing this, you will have a document with the supported resolutions by your monitor and so you will know what resolutions and hertz can be used with your system. It is also important to mention that we as Intel® provide the hardware to the computer manufacturers and they will design and create their systems with their specifications meaning that they can also set limitations such as the supported resolutions.

APart1
Novice
16,218 Views

The Information Center doesn't give reliable information for adventurous users. I have two other monitors - laptop and external - that only list 60Hz, but they work fine with both 50 and 48Hz if you "force" it. The monitor manufacturers have no reason to list or officially support "exotic" display modes, they just sometimes work with certain models.

I want to see what this one's capable of. If 50Hz doesn't work, I'd expect a blank screen because of limitations in the display, but "exceeds the maximum bandwidth" is simply wrong.

Kevin_M_Intel
Employee
16,218 Views

Hello ajp_anton,

Can you please post your Graphics report here? Go to Intel® Graphics and Control Panel > Options > information Center > Save.

APart1
Novice
16,219 Views

Kevin_M_Intel
Employee
16,220 Views

Hi ajp_anton,

I am afraid I do not have access to that link. Please post your graphics report here.

APart1
Novice
16,220 Views

Intel(R) HD Graphics 4400

Report Date: 10/16/2013

Report Time[hh:mm:ss]: 22:56:47

Driver Version: 9.18.10.3257

Operating System: Windows 7 Service Pack 1(6.1.7601)

Default Language: Swedish (Sweden)

Installed DirectX* Version: 11.0

Supported DirectX* Version: 11.0

Shader Version: 5.0

OpenGL* Version: 4.0

Physical Memory: 8105 MB

Processor: Intel(R) Core(TM) i5-4200U CPU @ 1.60GHz

Processor Speed: 2294 MHz

Vendor ID: 8086

Device ID: 0A16

Device Revision: 09

* Processor Graphics Information *

Processor Graphics in Use: Intel(R) HD Graphics 4400

Video BIOS: 2171.1

Current Graphics Mode: 1920 by 1080

* Devices Connected to the Graphics Accelerator *

Active Notebook Displays: 1

* Built-in Display *

Monitor Name: Generic PnP Monitor

Display Type: Digital

Connector Type: Embedded DisplayPort

Serial Number: MEI96A2

Gamma: 2.2

DDC2 Protocol: Supported

Device Type: Built-in Display

Maximum Image Size:

Horizontal: 11.42 inches

Vertical: 06.69 inches

Monitor Supported Modes:

1920 by 1080 (40 Hz)

1920 by 1080 (60 Hz)

Display Power Management Support:

Standby Mode: Not Supported

Suspend Mode: Not Supported

Active Off Mode: Not Supported

Raw EDID:

00 FF FF FF FF FF FF 00 34 A9 A2 96 00 00 00 00

FF 17 01 04 A5 1D 11 78 02 95 21 A6 53 53 98 25

0B 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01

01 01 01 01 01 01 02 3A 80 58 71 38 0D 40 2C 06

92 00 58 C1 10 00 00 1E 02 3A 80 58 71 38 30 42

2C 06 92 00 58 C1 10 00 00 1E 00 00 00 FD 00 26

3E 40 43 0F 01 0A 20 20 20 20 20 20 00 00 00 FC

00 56 56 58 31 33 46 30 30 39 47 30 30 0A 00 0A

* Other names and brands are the property of their respective owners. *

Kevin_M_Intel
Employee
16,220 Views

Hi ajp_anton,

Thanks for the information.

 

Based on the graphics report you posted, these are the Monitor Supported Modes:

1920 by 1080 (40 Hz)

1920 by 1080 (60 Hz)

Using a different mode than the ones above, may not work as expected or in the worst case the monitor can be damaged.

APart1
Novice
16,220 Views

Yes, that doesn't really do me anything, as I already know 40Hz and 60Hz are the officially supported modes, and I can read those from the report myself.

I have an external screen that is supposed to work only in 60Hz according to that same report, but it does in fact support 48Hz and 50Hz just fine if you force them and movies look smoother than ever. Another laptop also works in 24,25,48,50Hz in addition to the lonely officially supported 60Hz.

I'm obviously willing to take the "risk" of using 48 and 50Hz on my display. Why do the drivers not let me, and why do I get an incorrect error message?

Kevin_M_Intel
Employee
16,220 Views

Hello ajp_anton,

I understand the fact that the monitor can support a different resolution if it is forced to but the driver will provide the supported monitor resolutions only as we cannot guarantee the correct functionality if the hardware is forced.

My Best recommendation is to use the default settings the system provides you to void damaging the hardware.

MRoge8
Novice
16,220 Views

Hey Kevin,

There's definitely a bug in the Intel HD Graphics Control Panel. Here are the reproduction steps:

  1. Dell E7450 laptop with Intel HD Graphics 5500 (Graphics report below)
  2. DELL UP3214Q monitor.
  3. HDMI cable (don't know the version, but probably 1.3)
  4. In Ubuntu 14.10 this combo runs at 3840x2160 @ 30Hz.
  5. In Windows 7 64-bit, try to add the above as a custom resolution in the Intel HD Graphics Control Panel.

The error is:

The custom resolution exceeds the maximum bandwidth capacity

This is obviously bogus because the very same hardware does output that resolution in Ubuntu.

More interestingly, after using Ubuntu for a few days, when I booted back to Windows, the 4K resolution was available. Unfortunately that only lasted until the next reboot, after which the "boot in Ubuntu" trick no longer worked - super, super frustrating. I've also asked http://superuser.com/questions/957222/enable-4k-3840-x-2160-resolution-on-windows-7-with-intel-hd-gr... on StackExchange, but nobody had a solution.

I paid almost $2000 for this monitor so I really hope that you guys push out a fix as soon as possible.

Graphics report below.

Intel(R) HD Graphics 5500

 

Report Date: Friday, August 14, 2015

 

Report Time [hh:mm:ss]: 00:04:37

 

Driver Version: 10.18.14.4099

 

Operating System: Windows* 7 Professional (6.1.7601)

 

Default Language: English (United States)

 

Physical Memory: 16290 MB

 

Vendor ID: 8086

 

Device ID: 1616

 

Device Revision: 09

 

Video BIOS: 1032.15

 

Current Resolution: 1920 x 1080

 

Processor: Intel(R) Core(TM) i5-5200U CPU @ 2.20GHz

 

Processor Speed: 2194 MHz

 

Processor Graphics in Use: Intel(R) HD Graphics 5500

 

Shader Version: 5.0

 

OpenGL* Version: 4.3

 

OpenCL* Version: 2.0

 

* Microsoft DirectX* *

 

Runtime Version: 11.0

 

Hardware-Supported Version: 11.0

 

* Devices connected to the Graphics Accelerator *

 

Active Displays: 2

 

* Built-in Display *

 

Display Type: Digital

 

DDC2 Protocol: Supported

 

Gamma: 2.2

 

Connector Type: Embedded DisplayPort

 

Device Type: Built-in Display

 

Maximum Image Size

 

Horizontal Size: 12.2 inches

 

Vertical Size: 6.69 inches

 

Supported Modes

 

1920 x 1080 (60p Hz)

 

1920 x 1080 (48p Hz)

Raw EDID:

 

00 FF FF FF FF FF FF 00 06 AF 3D 13 00 00 00 00

 

22 17 01 04 95 1F 11 78 02 87 E5 A4 56 50 9E 26

 

0D 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01

 

01 01 01 01 01 01 14 37 80 B8 70 38 24 40 10 10

 

3E 00 35 AD 10 00 00 1A 10 2C 80 B8 70 38 24 40

 

10 10 3E 00 35 AD 10 00 00 1A 00 00 00 FE 00 4D

 

31 57 48 56 81 42 31 34 30 48 41 4E 00 00 00 00

 

00 00 41 21 9E 00 00 00 00 0A 01 0A 20 20 00 71

* Digital Television *

 

Display Type: Digital

 

Serial Number: [redacted]

DDC2 Protocol: Supported

 

Gamma: 2.2

 

Connector Type: DisplayPort

 

Device Type: Digital Television

 

Maximum Image Size

 

Horizontal Size: 27.56 inches

 

Vertical Size: 15.35 inches

 

Supported Modes

 

640 x 480 (60p Hz)

 

640 x 480 (75p Hz)

 

720 x 400 (70p Hz)

 

720 x 480 (60p Hz)

 

720 x 480 (60i Hz)

 

720 x 576 (50p Hz)

 

720 x 576 (50i Hz)

 

800 x 600 (60p Hz)

 

800 x 600 (75p Hz)

 

1024 x 768 (60p Hz)

 

1024 x 768 (75p Hz)

 

1152 x 864 (75p Hz)

 

1280 x 1024 (60p Hz)

 

1280 x 800 (60p Hz)

 

1280 x 1024 (75p Hz)

 

1280 x 720 (50p Hz)

 

1280 x 720 (60p Hz)

 

1600 x 1200 (60p Hz)

 

1680 x 1050 (60p Hz)

 

1920 x 1080 (60p Hz)

 

1920 x 1200 (60p Hz)

 

1920 x 1080 (50i Hz)

 

1920 x 1080 (50p Hz)

 

1920 x 1080 (24p Hz)

 

1920 x 1080 (60i Hz)

 

3840 x 2160 (24p Hz)

 

3840 x 2160 (30p Hz)

 

3840 x 2160 (25p Hz)

Power Management Support

 

Standby Mode: Supported

 

Suspend Mode: Supported

 

Active Off Mode: Supported

 

Raw EDID:

 

00 FF FF FF FF FF FF 00 10 AC 92 40 50 39 39 32

 

14 18 01 03 80 46 27 78 EA 73 E0 A3 53 36 B6 26

 

0D 51 53 A5 4B 00 81 00 B3 00 D1 00 71 4F A9 40

 

81 80 D1 C0 01 01 04 74 00 30 F2 70 5A 80 B0 58

 

8A 00 BA 88 21 00 00 1E 00 00 00 FF 00 4B 33 52

 

39 30 34 35 43 32 39 39 50 0A 00 00 00 FC 00 44

 

45 4C 4C 20 55 50 33 32 31 34 51 0A 00 00 00 FD

 

00 1D 4B 1F 8C 1E 00 0A 20 20 20 20 20 20 01 EE

02 03 23 B1 50 90 05 04 03 02 07 16 01 06 11 12

 

15 13 14 1F 20 6D 03 0C 00 10 00 00 3C 20 00 60

 

03 02 01 04 74 00 30 F2 70 5A 80 B0 58 8A 00 BA

 

88 21 00 00 1E 02 3A 80 18 71 38 2D 40 58 2C 25

 

00 BA 88 21 00 00 1E 01 1D 80 18 71 1C 16 20 58

 

2C 25 00 BA 88 21 00 00 9E 01 1D 00 72 51 D0 1E

 

20 6E 28 55 00 BA 88 21 00 00 1E 8C 0A D0 8A 20

 

E0 2D 10 10 3E 96 00 BA 88 21 00 00 18 00 00 14

* Other names and brands are the property of their respective owners.

Miguel_C_Intel1
Employee
16,220 Views

Hi Dandv,

The latest graphics driver for Intel® HD Graphics 5500 for 5th gen processors is version 15.36.24.64.4264.

 

https://downloadcenter.intel.com/product/86210/Intel-HD-Graphics-5500-for-5th-Generation-Intel-Core-... Intel® Download Center

Now, the graphics application provides with the official resolution of the monitor according to the Extended display identification data (EDID). High resolutions need high quality video cables.

HDMI 1.4a and Displayport 1.2

Regards,

 

Miguel C
MRoge8
Novice
16,220 Views

Hi Miguel,

I'm not sure how that answers my bug report.

I can't install the Intel driver you linked to on my DELL laptop because it's not an OEM driver. I get this error: "The driver being installed is not validated for this computer. Please obtain the appropriate driver from the computer manufacturer."

As I mentioned, the exact same hardware configuration worked fine in Ubuntu.

Miguel_C_Intel1
Employee
16,220 Views

Hi dandv,

In your case, it will be necessary to wait for a new driver from Dell. I apologize for the inconvenience.

Intel is following Windows 10 graphics issues. Please review the tread below and fulfill the form.

 

 

Re: -NEW- Intel® Iris™, Iris™ Pro, and HD Graphics Production Driver for Windows* 10 64-bit 15.40.4.64.4256

 

/message/321854# 321854 https://communities.intel.com/message/321854# 321854

 

See post # 93
MRoge8
Novice
16,220 Views

The DELL driver is a fork of the Intel one. Is it possible that the buggy "exceeds maximum bandwidth" message comes from the Intel driver codebase?

ARock
Beginner
16,220 Views

Hi there,

I was wondering about these issues myself, and I noticed you said the latest was Intel graphics 5500.

I'm using an MSI Apache GE62 2QF with these specs:

Intel(R) HD Graphics 5600

Report Date: Sunday, August 30, 2015

Report Time [hh:mm:ss]: 2:07:57 AM

Driver Version: 10.18.15.4256

Operating System: Windows* 10 Pro Insider Preview (10.0.10240)

Default Language: English (United States)

Physical Memory: 16299 MB

Vendor ID: 8086

Device ID: 1612

Device Revision: 0A

Graphics Output Protocol (GOP) Version: 5.5.1032

Current Resolution: 1920 x 1080

Processor: Intel(R) Core(TM) i7-5700HQ CPU @ 2.70GHz

Processor Speed: 2694 MHz

Processor Graphics in Use: Intel(R) HD Graphics 5600

Shader Version: 5.0

OpenGL* Version: 4.3

OpenCL* Version: 2.0

* Microsoft DirectX* *

Runtime Version: 12.0

Hardware-Supported Version: 11.1

* Devices connected to the Graphics Accelerator *

Active Displays: 1

* Built-in Display *

Display Type: Digital

DDC2 Protocol: Supported

Gamma: 2.2

Connector Type: Embedded DisplayPort

Device Type: Built-in Display

Maximum Image Size

Horizontal Size: 13.39 inches

Vertical Size: 7.48 inches

Supported Modes

1920 x 1080 (60p Hz)

Raw EDID:

00 FF FF FF FF FF FF 00 4C 83 4C 32 00 00 00 00

00 17 01 04 95 22 13 78 0A CE 85 9E 5B 4C 94 26

-------Not only can I not find the i7-5000 mobile processor on intel's site, a search for intel HD graphics 5600 yields no results either.

In fact, running the intel driver update utility, it is showing that my current driver is a higher release than the "Latest driver".

HOW IS THAT POSSIBLE?! Am I using a driver from the future?

 

Moreover, there's a big shiny sticker on my laptop that says "Ultra HD 4k display"

..........but my intel graphics options do the "exceeds bandwidth" no matter what I try. Honestly, I'm totally flabbergasted at all of these things. How is my driver beyond latest? How am I locked into less resolution than my hardware claims? What is this madness?

-EDIT: and my runtime is higher than my hardware supported directx version. I'm quite confused.

Cesar_B_Intel
Employee
16,220 Views

Hello Coldspark,

Please try using the Intel® HD graphics 5600 from here https://downloadcenter.intel.com/download/25274/Intel-Iris-Iris-Pro-and-HD-Graphics-Production-Drive... Intel® Download Center

and let me know of the results.

Additionally, in regards to the Intel® HD Graphics driver please refer to the Detailed Description here: https://downloadcenter.intel.com/download/25274/Intel-Iris-Iris-Pro-and-HD-Graphics-Production-Drive... Intel® Download Center

 

"This document provides information about Intel's Graphics Driver for:

- 6th Generation Intel® Core™ Processors, Intel® Core™ M, and related Intel® Pentium® Processors with Intel® HD Graphics 510, 515, 520, 530

- 5th Generation Intel® Core™ Processors with Intel® HD Graphics 5500, 5600, 6000, Intel® Iris™ Graphics 6100, Iris Pro Graphics 6200

and select Pentium®/ Celeron® Processors with Intel® HD Graphics Intel® Core™ M with Intel HD Graphics 5300

- 4th Generation Intel® Core™ Processors with Intel® HD Graphics 4200, 4400, 4600, 5000, Intel® Iris™ Graphics 5100 and Intel® Iris™ Pro Graphics 5200 and select Intel® Pentium®/Intel® Celeron® Processors with Intel® HD Graphics"

Regards,

Caesar B.

MRahm8
Beginner
1,607 Views

Has anyone got this problem solved?

I did the intel information file, and I see that the higher resolution is supported, so why is it that it doesn't show on the options?

Intel(R) HD Graphics 4600

Report Date: Thursday, July 21, 2016

Report Time [hh:mm:ss]: 9:59:47 AM

Driver Version: 20.19.15.4390

Operating System: Windows* 10 Pro (10.0.10586)

Default Language: English (United States)

Physical Memory: 16289 MB

Vendor ID: 8086

Device ID: 0416

Device Revision: 06

Video BIOS: 2178.15

Current Resolution: 1920 x 1080

Processor: Intel(R) Core(TM) i7-4710MQ CPU @ 2.50GHz

Processor Speed: 2494 MHz

Processor Graphics in Use: Intel(R) HD Graphics 4600

Shader Version: 5.0

OpenGL* Version: 4.3

OpenCL* Version: 1.2

* Microsoft DirectX* *

Runtime Version: 12.0

Hardware-Supported Version: 11.1

* Devices connected to the Graphics Accelerator *

Active Displays: 2

Inactive Displays: 1

* Built-in Display *

Display Type: Digital

DDC2 Protocol: Supported

Gamma: 2.2

Connector Type: Embedded DisplayPort

Device Type: Built-in Display

Maximum Image Size

Horizontal Size: 13.39 inches

Vertical Size: 7.48 inches

Supported Modes

1920 x 1080 (60p Hz)

1920 x 1080 (48p Hz)

* Digital Television *

Display Type: Digital

Serial Number: 006TK3XY00601

DDC2 Protocol: Supported

Gamma: 2.2

Connector Type: DisplayPort

Device Type: Digital Television

Maximum Image Size

Horizontal Size: 20.08 inches

Vertical Size: 11.42 inches

Supported Modes

640 x 480 (60p Hz)

640 x 480 (75p Hz)

720 x 400 (70p Hz)

720 x 480 (60p Hz)

720 x 576 (50p Hz)

720 x 480 (60i Hz)

720 x 576 (50i Hz)

800 x 600 (75p Hz)

800 x 600 (60p Hz)

832 x 624 (75p Hz)

1024 x 768 (75p Hz)

1024 x 768 (60p Hz)

1280 x 1024 (60p Hz)

1280 x 720 (60p Hz)

1280 x 720 (50p Hz)

1280 x 1024 (75p Hz)

1400 x 1050 (60p Hz)

1600 x 1200 (60p Hz)

1680 x 1050 (60p Hz)

1920 x 1080 (50i Hz)

1920 x 1080 (60p Hz)

1920 x 1080 (60i Hz)

1920 x 1080 (50p Hz)

Power Management Support

Standby Mode: Supported

Suspend Mode: Supported

Active Off Mode: Supported

Raw EDID:

00 FF FF FF FF FF FF 00 22 64 7F 22 01 01 01 01

06 14 01 03 80 33 1D 78 EA DC 55 A3 59 48 9E 24

11 50 54 A5 6B 00 81 80 A9 40 90 40 B3 00 01 01

01 01 01 01 01 01 02 3A 80 18 71 38 2D 40 58 2C

45 00 FD 1E 11 00 00 1E 00 00 00 FC 00 48 61 6E

6E 73 2E 47 20 48 48 32 33 31 00 00 00 FD 00 38

4B 18 53 11 00 0A 20 20 20 20 20 20 00 00 00 FF

00 30 30 36 54 4B 33 58 59 30 30 36 30 31 01 98

02 03 29 F1 23 09 7F 07 4F 90 01 02 03 06 07 15

16 11 12 13 04 05 14 1F 83 01 00 00 6C 03 0C 00

10 00 B8 2D C0 01 01 01 01 8C 0A D0 8A 20 E0 2D

10 10 3E 96 00 FD 1E 11 00 00 18 8C 0A D0 90 20

40 31 20 0C 40 55 00 FD 1E 11 00 00 18 01 1D 80

18 71 1C 16 20 58 2C 25 00 FD 1E 11 00 00 9E 01

1D 80 D0 72 1C 16 20 10 2C 25 80 FD 1E 11 00 00

9E 00 00 00 00 00 00 00 00 00 00 00 00 00 00 3E

* Digital Display *

Display Type: Digital

Serial Number: 0000000000000

DDC2 Protocol: Supported

Gamma: 2.2

Connector Type: DisplayPort

Device Type: Digital Display

Maximum Image Size

Horizontal Size: 23.62 inches

Vertical Size: 13.39 inches

Supported Modes

640 x 480 (60p Hz)

640 x 480 (75p Hz)

720 x 400 (70p Hz)

800 x 600 (60p Hz)

800 x 600 (72p Hz)

800 x 600 (75p Hz)

1024 x 768 (60p Hz)

1024 x 768 (75p Hz)

1152 x 864 (75p Hz)

1280 x 1024 (75p Hz)

1280 x 720 (60p Hz)

1280 x 1024 (60p Hz)

1440 x 900 (60p Hz)

1680 x 1050 (60p Hz)

1920 x 1080 (60p Hz)

2560 x 1440 (60p Hz)

Power Management Support

Active Off Mode: Supported

Raw EDID:

00 FF FF FF FF FF FF 00 08 34 00 27 00 00 00 00

34 17 01 04 80 3C 22 78 3A 6F B1 A7 55 4C 9E 25

0C 50 54 A5 CB 00 71 4F 81 C0 81 80 95 00 B3 00

D1 C0 01 01 01 01 56 5E 00 A0 A0 A0 29 50 30 20

35 00 55 50 21 00 00 1E 00 00 00 FF 00 30 30 30

30 30 30 30 30 30 30 30 30 30 00 00 00 FD 00 17

4C 0F 63 19 00 0A 20 20 20 20 20 20 00 00 00 FC

00 4D 4F 4E 49 54 4F 52 2D 44 56 49 0A 20 00 A1

* Other names and brands are the property of their respective owners.

MHirs1
Novice
16,220 Views

I'm also running into this problem. The custom resolution dialog only allows me to enter display modes that the display already reports to the graphics chip. Anything else and I get the message about "exceeds bandwidth". The above interaction was one of the most infuriating things I've read - kevin_intel couldn't be more obtuse. Hello! If I can only use the modes reported by the display why is there a custom mode dialog? There's clearly a bug in the code that adds custom modes, or at least the wrong error is reported. It's plainly clear that the mode I am entering does not exceed the bandwidth of anything -- it uses less bandwidth than a supported (working) mode!

APana3
Beginner
16,220 Views

Did anybody manage to bypass the "exceed bandwidths" problem somehow? I totally agree that "custom resolution utility" which supports only standard modes is ... well, I do not want to be insulting...

I have 4k TV which works fine with integrated HD 4600 at 3840x2160x30 resolution using default Microsoft "Standard VGA driver" but I can not make Intel driver to do it. This situation should be really embarrassing for Intel driver programmers.

Kevin_M_Intel
Employee
16,220 Views

Guys,

Try the steps mentioned above and include as part of the troubleshooting steps using an HDMI 1.4a cable. This should do the trick.

Kevin M

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