Community
cancel
Showing results for 
Search instead for 
Did you mean: 
SSpar8
Beginner
223 Views

DSA error installing recent Intel Graphics 620 driver update

For past week, I've been notified by DSA about a graphics driver update. It downloads fine, then when I click to Install, I end up receiving an error stating "The driver being installed is not validated for this computer. Please obtain the appropriate driver from the computer manufacturer. Setup will exit.

 

Below are screenshots with the driver version and hardware/driver details of my computer.

 

Capture83.PNG

Capture84.PNG

Capture85.PNG

 

And finally the error message after I click to install the drivers.

Capture82.PNG

Any ideas?

0 Kudos
3 Replies
n_scott_pearson
Super User Retired Employee
128 Views

On laptops, it is recommended to only use driver releases from the laptop manufacturer. For this very reason, It is also recommended that you NOT run IDSA on laptops (doesn't HP provide a tool?).

 

With the absolutely awful driver support that the laptop and PC vendors are giving their customers, Intel decided to rework the graphics drivers so that vendor customizations are not eliminated when the driver is overinstalled by a standard driver release package from intel. All versions 27.20.100.8141 and newer have this rework. You can overinstall with these versions and you should not see the not-validated error. I thus recommend that you install the latest (8190) build.

 

Now, there are some outstanding issues with IDSA that are currently being worked. It will be some number of weeks before a fixed version if available.

...S

FG
Beginner
128 Views

@n.scott.pearson,

I've been using Intel DSA for years and it started failing in different ways just with the latest version 20.4.17.5.

On Lenovo Yoga 920 It first downloaded and updated Graphics for Intel UHD 620 from 26.20.100.7985 to 26.20.100.8141 and then on the next scan it tried to install back the previous version.

Now I am at 27.20.100.8190 and DSA tries to go back to 26.20.100.8141 which fails.

Clearly the version of DSA 20.4.17.5 is broken.

This is not the only bug, I have other problems on different computers that previously did not have any issue with the older version of DSA. Clearly I cannot use an older DSA version because the 1st thing it does is to check and update to the latest one.

I just checked again and it just found a new Version of DSA 20.5.20.3 and that fixed the bug on the Lenovo Yoga 920.

 

@SSpar8,

Maybe it will fix your problem too, try it out and see what happens.

n_scott_pearson
Super User Retired Employee
128 Views

Glad to hear that. The 20.5.20.3 version doesn't fix every issue but thankfully it does fix a bunch.

...S

Reply