Da Vinci Resolve Studio 18

[AlmazIsakov74]

I have an issue running Da Vinci Resolve Studio 18 with my Intel HD Graphics version 25.20.100.6

[JayB_Intel]

Hello AlmazIsakov74,

Thank you for contacting us regarding your Intel HD graphics having compatibility issues with Da Vinci Resolve Studio 18. We apologize for any inconvenience that this might have caused you. Rest assured, we will assist you with your enquiry today. Please let me gather the following details in order for us to further understand the situation. Also, feel free to include additional information you may find relevant that can help us diagnose and identify the issue.

• Did your system use to work before with Da Vinci Resolve Studio 18? Or is this an out-of-box issue?
• Were there any recent changes (hardware/software) made on the system?
• What steps were taken to troubleshoot this issue?
• Please download and run this tool, Intel® System Support Utility(https://www.intel.com/content/www/us/en/download/18377/25293/intel-system-support-utility-for-windows.html?v=t) so I can help check your system info and assist us with troubleshooting. Once finished downloading, open the tool, click on scan (leave the default items checked), click next, then save the system information to a .txt file. Please provide us the .txt file.

After receiving the requested details above, we will conduct further investigation as to what will be our best course of action to address your concern.

Best regards,

Jay B.

Intel® Customer Support Technician

[AlmazIsakov74]

Hello Jay B !

• No, my system has not worked with Da Vinci Resolve 18 before.
• There have been no recent changes to the system (hardware/software).
• Tried to update the video card driver.

[JayB_Intel]

Hi AlmazIsakov74,

Since this is an OEM (Branded Laptop) original equipment manufacturer device, please take into consideration that our support may be limited since we are not familiar with the technology, settings, customizations, custom drivers, and features that the OEM has designed and installed your system. Upon reviewing the submitted system specifications, unfortunately, the interactive technical support for Intel® Pentium® Processor N4200 and Intel® HD Graphics 505 has been discontinued. Due to this product being discontinued, Intel Customer Service no longer supports inquiries for it, but perhaps fellow community members have the knowledge to jump in and help.

Alternatively, you may coordinate with your OEM or Original Equipment Manufacturer(Acer) for further assistance in addressing your concern. You may also find the Discontinued Products website helpful to address your request. Thank you for understanding.

Best regards,

Jay B.

Intel® Customer Support Technician