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AJuni2
Beginner
1,548 Views

Delay to close windows, video graphic 630 bug, Windows 10 1803

Hello.

Problem:

 

-> Delay to close windows

 

-> System seems slow, delay to open folders.

Follow problem video

 

https://www.youtube.com/watch%3Fv%3DjmE2qlb6lgg https://www.youtube.com/watch?v=jmE2qlb6lgg

Configuration:

 

Samsung Odyssey NP800G5M-XG2BR Notebook

 

-> Windows 10 Home 1803

 

-> I7 7700HQ

 

-> 256 SSD M2 WesterDigital Black + 1 tera hd

 

-> Intel 630 Graphic + GTX1050 4g

I'm waiting for the correction, because from what I researched this is happening quite frequently with more people.

0 Kudos
13 Replies
idata
Community Manager
161 Views

Hello agnaldo.junior

 

 

Thank you for joining the community.

 

 

In order to help you better, I would like to gather more information about the configuration you have on the computer. Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

Steps to save the report:
  1. Run the utility.
  2. Click on "Scan" to get the scanned system.
  3. Once the scan is complete click on "next".
  4. Use the "save" option, save the report to your desktop.
  5. To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.

 

Regards,

 

Leonardo C.

 

AJuni2
Beginner
161 Views

Thanks in advance.

The .txt is attached

idata
Community Manager
161 Views

Hello agnaldo.junior

 

 

Thank you for your response.

 

 

Let me verify with you, have you used other driver version for testing purposes? If yes let me know which ones

 

 

Regards,

 

Leonardo C.

 

AJuni2
Beginner
161 Views

Thanks for the answer.

Yes, I tested the following versions:

-> 24.20.100.6094 (currently)

-> 23.20.16.4849

The problem continued.

In college there are other similar notebook to mine with the same problem.

Researching further on, I have found that some models of the Dell 7000 also suffer from the same problem in Windows 10 1803.

Follow more videos of other notebook models with the same problem:

https://www.youtube.com/watch?v=R6inP-7exr0

https://www.youtube.com/watch?v=U_kx2JgYrAk

I tried to restore Windows, format from scratch but the problem continues.

Thanks in advance.

idata
Community Manager
161 Views

Hello agnaldo.junior

 

 

Thank you for your response,

 

 

Could you provide me with the information requested on the following link to collect detail information on your system configuration?

 

 

/thread/77761 https://communities.intel.com/thread/77761

 

 

Regards,

 

Leonardo C.

 

AJuni2
Beginner
161 Views

Sorry for the delay in answering. Follows files collected in the attachment.

Category

Questions

Answers (N/A if not applicable)

Description

Provide a detailed description of the issue

Video bugs after the last update of Windows 10 1803. I am using updated driver, I already tried to restore the system, completely format. Nothing solved so far.

The same problem happens in other devices like Dell 7000.

Graphical bugs happen when closing windows, when they are not maximized, is very visible in Chrome, but happens at other times with other applications, including Windows.

In the earlier version of Windows this did not happen. When i am are using the generic Windows driver, the problem does not happens.

Follow problem video:

https://www.youtube.com/watch%3Fv%3DR6inP-7exr0 https://www.youtube.com/watch?v=R6inP-7exr0

https://www.youtube.com/watch%3Fv%3DU_kx2JgYrAk https://www.youtube.com/watch?v=U_kx2JgYrAk

https://www.youtube.com/watch%3Fv%3DjmE2qlb6lgg https://www.youtube.com/watch?v=jmE2qlb6lgg

Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")<p> 

Always (100%): X

Often (51-99%):

Sporadic (20-50%):

Very Sporadic (<20%):

Hardware (HW)

Brand and Model of the system.

Samsung Odyssey NP800G5M-XG2BR

<td style="padding: 0 5.4pt; border-top: none; border-right: 1pt solid windowtext; border-bottom: 1pt solid windowtext; border-left: no...
idata
Community Manager
161 Views

Hello agnaldo.junior

 

 

Thank you for your response,

 

 

Let me investigate on the matter, I will be posting back when news becomes available.

 

 

Thank you,

 

Regards,

 

Leonardo C.

 

AJuni2
Beginner
161 Views

Hi.

My problem is similar to this one:

/message/542193# 542193 https://communities.intel.com/message/542193# 542193

I'm waiting.

Thank you.

idata
Community Manager
161 Views

Hello agnaldo.junior

 

 

Thank you for your response.

 

 

Could you try the following:

 

 

Go to: control panel> system > advance system settings in the advance tab under performance click on settings disable "Animate Windows when minimizing and maximizing"

 

 

See picture for reference.

 

 

Hope this help.

 

 

Regards,

 

Leonardo C.

 

AJuni2
Beginner
161 Views

Good afternoon

Okay, I tried that a while ago. This causes the disable Windows animation to be, that is, it only 'masks' the problem, but the delay in the navigation bar still continues. That is, when the application is closed, in the bar of windows it stays open with 1 to 2 seconds and after closed.

I believe, that is not a solution, just a gambia to hide the problem.

I'm waiting is solution this problem..

Thanks in advance.

idata
Community Manager
161 Views

Hello agnaldo.junior

 

 

Thank you for your response.

 

 

We are aware the disabling the animation could be a workaround for the issue, looking into the case it seems that you are facing an OS problem, however, I am investigating the case, I will be posting back as soon as news become available.

 

 

Regards,

 

Leonardo C.

 

AJuni2
Beginner
161 Views

[SOLUTION FOR THE PROBLEM]

I uninstalled all the drivers (Intel + Nvidia) and installed again. After I accessed the NVIDIA control panel and placed the 3D option inperformance. After that the bug disappeared.

idata
Community Manager
161 Views

Hello agnaldo.junior

 

 

Thank you for your response and the information provided for the about the steps you have used to solve the problem, I hope this information is useful to other community peers.

 

 

Regards,

 

Leonardo C.

 

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