Dell Inspiron 3543 laptop blank issue during multiple display using hdmi to vga converter

[DKova4]

Hi!

I have a Dell Inspiron 3543 laptop with Intel HD 5500 videocard operating with Windows 10 64 bit. I connected a LG Flatron L1750H monitor to my computer using a VGA to HDMI converter and experienced the following issue. The second monitor blanks in every 20-30 minutes and as a result each window that was opened on the 2nd screen is placed back to the original screen. I have tried to reinstall the graphic card driver with the monitor connected to the notebook. It did not help.

Could you please advice me?

Thank you in advance.

Best Regards,

Daniel

[idata]

Hello kovad003:

The problem could be related to the adapter that is being used, we normally do not recommend to use adapter for the proper performance of the monitors, in this case you are using VGA which works with an analog signal to an HDMI that works with digital signal, and by doing that there could conflicts when you use this type of adapter. Now, we can try the latest Intel® graphics driver for Intel® HD 5500 graphics controller, remember that the Intel® driver are generic, which means that they might or might not work with your system, and that is why we recommend to use the drivers provided by the manufacturer. Here is the Beta driver 4539: https://downloadcenter.intel.com/download/26347/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=86210 https://downloadcenter.intel.com/download/26347/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=86210 You can also try with driver 4501: https://downloadcenter.intel.com/download/26228/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=86210 https://downloadcenter.intel.com/download/26228/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=86210 On the following link you will find the drivers provided by Dell, also you will see a file to do a BIOs update which will be a good thing to try as well: http://www.dell.com/support/home/us/en/4/product-support/product/inspiron-15-3543-laptop/drivers/advanced http://www.dell.com/support/home/us/en/4/product-support/product/inspiron-15-3543-laptop/drivers/advanced If after trying the steps above the problem remains, then in that case it will be better to get in contact with Dell directly for further technical or warranty assistance. Dell's phone number: 1 800-624-9897 Dell's support site: http://www.dell.com/support/home/us/en/04 http://www.dell.com/support/home/us/en/04 Any questions, please let me know. Regards Alberto

[idata]

Hello kovad003:

I just wanted to check if the information posted previously was useful for you and if the problem got fixed or if it still persists? Any questions, please let me know. Regards Alberto

[DKova4]

Hello Alberto!

I have tried each steps above. Unfortunately the issue is still persist.

If you have any further advice please let me know.

Regards,

Daniel

[idata]

Hello kovad003:

Thank you very much for letting us know that information. In this case another option to try will be to get a monitor that has an HDMI port to avoid the usage of the converter, but of course we understand that option is not always available. From our end the troubleshoot steps you tired are pretty much what we recommend to do in order to fix the problem, since the problem still persists the next thing to do will be to get in contact with the manufacturer of the laptop in this case Dell, for further technical or warranty assistance. Any further questions, please let me know. Regards Alberto