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Device Hung Error - Graphics HD 4000. Any help please?

User1586301002750269
Beginner
‎04-08-2020 08:20 AM
1,882 Views

I am trying to play a game and i keep getting that error. I'm running on 6 GB RAM and Intel Graphics HD 4000. Any help would be appreciated, thanks.

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AlHill
Super User
‎04-08-2020 09:30 AM
1,811 Views

More information. Download, run, and ATTACH (using the paperclip under the tool bar) the results of this utility:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

Doc

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User1586301002750269
Beginner
‎04-08-2020 11:30 AM
1,811 Views
In response to AlHill

Hi, have attached it. Thanks.

In response to AlHill
Preview file
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n_scott_pearson
Super User
‎04-08-2020 09:41 PM
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You are already running the latest Intel HD Graphics driver package available for your processor. It may be that there is a bug in this driver, but my understanding is that there are no updates forthcoming (these processors are past their EOL and EOIS dates), so you are going to need to look for an alternate solution. Adding more memory is the only thing I can think of for you to try. If that doesn't work, getting a newer laptop may be your only solution if this game is that important to you.

 

Sorry I couldn't be more helpful,

...S

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User1586301002750269
Beginner
‎04-08-2020 10:26 PM
1,811 Views
In response to n_scott_pearson

Many thanks for your assistance.

In response to n_scott_pearson
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