Device PCI\VEN_8086&DEV_9BC8&SUBSYS_0A4C1028&REV_03\3&11583659&1&10 had a problem starting.

[MonteK]

Device PCI\VEN_8086&DEV_9BC8&SUBSYS_0A4C1028&REV_03\3&11583659&1&10 had a problem starting.

intel video card uhd 630 is not working properly does anyone know how to fix it?

[AlHill]

So the Intel support engineers can have more information about your system, Please download and run the Intel System Support Utility (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

Doc (not an Intel employee or contractor)
[Waiting for Windows 12]

[MonteK]

Enclosed is the file that I just ran what do I do next?

[MonteK]

Did you look at the file that I uploaded?

[David_G_Intel]

Hello MonteK

Thank you for posting on the Intel️® communities. Please share with us the following information:

• When did this issue start?
• Did it happen with previous driver versions?
• Did you test other drivers?
• Does this happen with both Dell and Intel drivers?

Regards, 

David G 

Intel Customer Support Technician 

[MonteK]

Thank you for posting on the Intel️® communities. Please share with us the following information:

• When did this issue start?
• Did it happen with previous driver versions?
• Did you test other drivers?
• Does this happen with both Dell and Intel drivers?

Issue started before I got the computer

Yes

What other drivers?

Yes

[David_G_Intel]

Were you able to check the previous post?  

Let us know if you still need assistance.  

Best regards,  

David G.  

Intel Customer Support Technician  

[MonteK]

Thank you for posting on the Intel️® communities. Please share with us the following information:

• When did this issue start?
• Did it happen with previous driver versions?
• Did you test other drivers?
• Does this happen with both Dell and Intel drivers?

Issue started before I got the computer

Yes

What other drivers?

Yes

[MonteK]

Yes and there is still a problem

[David_G_Intel]

Thank you for your response, please list the driver versions you tested to try to reproduce this problem on our side. If you tried other drivers, did you use a clean installation method?

Regards,  

David G.  

Intel Customer Support Technician  

[David_G_Intel]

Were you able to check the previous post?  

Let us know if you still need assistance.   

Best regards,  

David G.  

Intel Customer Support Technician  

[MonteK]

Yes and there is still a problem

[David_G_Intel]

As a friendly reminder, please provide driver versions you tested to try to reproduce this problem on our side. If you tried other drivers, please confirm if you used a clean installation method.

Regards,  

David G.  

Intel Customer Support Technician  

[MonteK]

Device PCI\VEN_8086&DEV_9BC8&SUBSYS_0A4C1028&REV_03\3&11583659&1&10 had a problem starting.

This video card has issues and has had for years why do you still sell it?  There are reports all over the internet about it

[MonteK]

Device PCI\VEN_8086&DEV_9BC8&SUBSYS_0A4C1028&REV_03\3&11583659&1&10 had a problem starting.

This video card has issues and has had for years why do you still sell it?  There are reports all over the internet about it.  Does anyone have a fix for this issue?  Can someone look at the attached txt file

[MonteK]

https://www.intel.com/content/www/us/en/support/intel-driver-support-assistant.html 

can  someone click on this and let me know if there is a way to fix this video card

[David_G_Intel]

Thank you for the report, as you can see it seems to be a driver corruption. Two different graphics drivers show as installed on your system, please follow these steps to reinstall the correct driver:

• Clean Installation of Intel® Graphics Drivers in Windows*
  • https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html
• Driver:
  • https://www.dell.com/support/home/es-cr/product-support/product/vostro-5890-desktop/drivers

After you complete the steps let us know if the issue persists.

Regards,  

David G.  

Intel Customer Support Technician  

[David_G_Intel]

Were you able to check the previous post?  

Let us know if you still need assistance.  

Best regards,  

David G.  

Intel Customer Support Technician

[David_G_Intel]

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored. 

Best regards,  

David G. 

Intel Customer Support Technician