DirectX 12 problem

[Polak_Slovak]

Hello today I was playing fortnite with DirectX 12 render type, and when I decided to play the last of us part 1 It said "incompatible graphics card use card that support dx12.0 or higher" but when I checked hd 630 graphics API it said it support dx12_1

[RamyerM_Intel]

Hello Polak_Slovak, 

Just so we can be more familiar with your system, please share with us your SSU logs. You may download it at this link: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html. Also, are you able to play the Last of Us part 1 before with your current setup? If so, are there any changes you have made before this occurred? 

Ramyer M. 

Intel Customer Support Technician 

[Polak_Slovak]

here's my pc specs and no i wasn't able to play the last of us part 1 before because of the dx12 error

[Polak_Slovak]

I tried updating drivers but didn't work too

[RamyerM_Intel · Accepted solution]

Hello Polak_Slovak, 

I noticed you are using an Original Equipment Manufacturer Device, please take into consideration that our support may be limited since we are not familiar with the technology, settings, customizations, custom drivers, and features that the OEM has designed and installed your system. I did notice however upon researching that the game the last of us require discrete graphics card for its minimum system requirements. You may check it at this link:https://store.steampowered.com/app/1888930/The_Last_of_Us_Part_I/. 

I highly recommend reaching out to your place of purchase for the possibility of adding a discrete graphics card in your system so you could meet it's minimum system requirements. You may reach out to them at this link: 

https://support.ts.fujitsu.com/IndexDownload.asp?lng=DE&SoftwareGUID=6C7375E9-67D1-4D4B-8FF6-0FC767FC1DEA

Ramyer M. 

Intel Customer Support Technician