Disable automatic updating of Intel ARC

[78bakalit]

If I install the graphics driver without the Arc software, it works. 
If the Internet is connected, Arc is simply installed automatically. 
If Arc is already installed, it will be updated, which I don't want. 
All updates are disabled on the computer, i.e. Windows 11 23H2.

I want the computer without any additional software, 
just the driver and decide for myself if I want to update it or not.

[Mike_Intel]

Hello 78bakalit,

Thank you for posting in Intel community Forum.

For me to further check this, please help provide the following details:

1. What is the model of your Graphics Controller?
2. Can you tell me the reason why you don't want to install the Arc Software?
3. Are you using a laptop? Can you provide the brand and model of your system?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[78bakalit]

01. I have an i7-12700K.

02. I don't need the Arc software because Premiere Pro and the Media Encoder and 
Photoshop control the driver directly.

I only installed the driver, without any software, but when you plug in the internet, 
it downloads the Ark software. I want to decide for myself whether I want that or not.

03. I have a self-built system, i7-12700K and PRO Z690-A, desktop.

[78bakalit]

I install the computer and don't do any updates if everything is working fine, 
but when I update something always goes wrong. I want to keep the same software. 
I'll reinstall everything at a later date.

[Certifiedlover6]

try clean unistalling the driver with the ddu program (in safe mode). check the box in the settings tab that prevents windows from searching for hardware drivers then uninstall and restart in normal mode, then download the driver of ur choice for ur card and choose custom installation instead of express, it will give u the option to install only the driver without the intel arc control, 

[Mike_Intel]

Hello 78bakalit,

Thank you for for the update.

Let me just check, have you tried the recommendation of the other forum user on how to remove the application during installation?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[78bakalit]

Hello, 
I just installed the driver without any software, when you plug in the internet 
it automatically installs the ARC.

[Mike_Intel]

Hello 78bakalit,

Thank you for for the update.

For me to have this checked, kindly generate the SSU logs of your system by following the steps here:

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello 78bakalit,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[78bakalit]

Hello, I've tried everything with the driver, but it doesn't work because it's faulty, 
it won't work until Inter has fixed the error. I found a craft solution:

My Video: https://www.youtube.com/watch?v=JH03PMYZQko 

[Mike_Intel]

Hello 78bakalit,

Thank you for the update.

Please help generate the SSU logs for me to further check this request.

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[78bakalit]

Hello, you can install it yourself, the result will be the same, 
it doesn't matter which computer you install it on.

[Mike_Intel]

Hello 78bakalit,

Thank you for for the update.

That is why I am trying to gather more details like the SSU for me to understand your set up and simulate it here in our lab.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello 78bakalit,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[78bakalit]

Hello, I saw the posts, I installed the driver for myself like in the video, I hope that Intel will improve it.

[Mike_Intel]

Hello 78bakalit,

Thank you for for the update.

Can you tell me what is that video for me to also check and review?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[78bakalit]

Hello, this Video: https://www.youtube.com/watch?v=JH03PMYZQko&t=1s

[Mike_Intel]

Hello 78bakalit,

Thank you for sending the video however I am still waiting for the SSU logs that I requested for further investigation of the issue that you reported.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello 78bakalit,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello 78bakalit,

I hope you are having a good day.

I am sending another follow up on the information that I requested. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician