Display Driver Itel HD Graphic Driver for Window 10 (R) stopped responding and has successfully recovered Toshiiba P75-A7200 Sattellite

[JKING17]

Hi to all:

Thanks for your attention! I have just recently built a new desktop, everything seems to working fine except for the graphic driver. The computer screen goes blank and restart following with error message mentioned in the title, the problem mainly occurs after extensive period of use of MS Excel. I have already made contact with Microsoft and they could not offers any solution to this problem. I have intel i5-6500 with no graphic driver with driver version, 20.19.15.4352, which i have recently updated. The full window error report is as follows:

Event Name: LiveKernelEvent

Response: Not available

Cab Id: 5dc779a3-26a1-421d-807a-38d22040874c

Problem signature:

P1: 141

P2: ffffe0011b9cd4c0

P3: fffff800b36a20f0

P4: 0

P5: 1b70

P6: 10_0_10240

P7: 0_0

P8: 768_1

P9:

P10:

Attached files:

C:\Windows\LiveKernelReports\WATCHDOG\WD-20151229-2225.dmp

C:\Users\jay\AppData\Local\Temp\WER-165135937-0.sysdata.xml

C:\Users\jay\AppData\Local\Temp\WERC7C8.tmp.WERInternalMetadata.xml

These files may be available here:

C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_141_d7ce4db5deb424189404eed785bc11d2e19d_00000000_cab_0a87d5d1

Analysis symbol:

Rechecking for solution: 0

Report ID: 1a77686e-ae7b-11e5-9bc6-408d5c5915d9

Report Status: 0

Hashed bucket:

Many Thanks !!!

[Amy_C_Intel]

Hello, jjwl:

This driver crashing issue has been escalated to our engineering team, we are just waiting for any update on this matter. I still do not have an estimate time of resolution.

Intel posts list of known issues and fixes on the driver release notes of every driver download at: https://downloadcenter.intel.com/ Drivers & Software

Regards,

Amy.