Display Issues After Intel ARC Graphics Driver Update (Core i9-14900HX)

[ahmed_tareq]

Problem:
After updating the integrated Intel ARC graphics drivers on my laptop (Core i9-14900HX), I reconfigured my display setup to use an HDMI-connected monitor as the primary screen and the laptop’s built-in display as secondary. However:

1. Display settings won’t reset: When attempting to revert or adjust configurations (e.g., via Windows + P or Display Settings), changes are not applied.

2. Laptop screen turns off permanently: After leaving the laptop idle for a few minutes, the built-in display shuts down completely and cannot wake up, forcing me to restart the system.

3. HDMI display priority issue: The external monitor remains stuck as the primary display, even after disconnecting the HDMI cable.

quastion may you ask:

1. Why did you update the driver, are you having issues with the previous one?
answer: very strange question! because there are new update notification AND YOU ALWAYS RECOMMEND TO FOLLOW UP UPDATES!

2. What was the last known working driver version?
answer: last driver was before the last current driver now

3. Are you using an adapter, splitter, converter, or any of the same kind?
answer: no i dont, only default tools with windows.

4. What configuration are you trying to set it to?
answer: I don't want any custom settings; it just auto-updated, and then my main screen became the second screen. When I try to switch between the two screens (main-second), nothing changes!

i attached "system information from Intel Support Utility" 

[JeanetteC_Intel]

Hello ahmed_tareq,

Thank you for posting in Intel Communities.

Intel provides generic versions of software and drivers.

• Your computer manufacturer may have altered the features, incorporated customizations, or made other changes. 
• If you have an OEM device, contact Computer Manufacturer Support Websites for best driver compatibility with your system.

Intel DSA is a tool that notifies you whenever it detects that there are available "newer" drivers that you may install from our Download Center. However, the drivers we have are generic which may or may not work well on OEM devices.

I highly recommend installing OEM drivers to ensure the hardware components on your system device will work flawlessly. Please proceed with the following:

1) Kindly confirm if this is the exact system device that you have: Predator PHN16-72.

• If correct, please proceed with clean installation of the OEM VGA Driver 101.5972 (2024/09/11) using the Display Driver Uninstaller (DDU) tool.
• If you prefer to install the latest generic driver for Intel® Graphics Driver 32.0.101.6557/32.0.101.6262, you may proceed using the Display Driver Uninstaller (DDU) tool as well.

Let me know how it goes.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[ahmed_tareq]

"I've tried everything, but the problem persists. I can no longer switch between my two screens."

[JeanetteC_Intel]

Hello ahmed_tareq,

Have you tried shutting down the system and load bios to default?

Have you also tried reverting the system on a previous date before the changes you made prior to the issue (system restore)? * I highly recommend contacting your OS manufacturer or your system manufacturer to get assistance with the above-mentioned steps.

I also checked your system specifications, and it has both the Intel UHD graphics and NVIDIA GeForce RTX 4060 Laptop GPU. While contacting your system manufacturer support team, kindly verify with them where which GPU is being utilized when connected via HDMI connection.

You may also try to boot to safe mode where it loads basic drivers and possible to reinstall the correct drivers. I highly suggest proceeding with clean installation of the GPU drivers from the system manufacturer's driver page.

I will wait for your reply.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello ahmed_tareq,

Were you able to check my previous message?

I hope to hear from you soon.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello ahmed_tareq,

Please check your email (inbox, junk and/or spam folders) for my recommendations, since I have not received any more replies for the past few days. I will proceed in closing this thread now.

Should you need assistance in the future, please submit a new question as this thread will no longer be monitored.

Sincerely,

JeanetteC.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello ahmed_tareq,

I have not seen any new post nor getting any replies from my email follow-up. I will now close this case. Should you need assistance in the future, please submit a new question as this thread will no longer be monitored.

Sincerely,

JeanetteC.

Intel® Customer Support Technician