Display brightness broken

[Ryan101]

I am stuck at 0% brightness and it is super annoying. I dont have admin to install the driver too so, is there anything I can do to fix this problem?

[BrenzL_Intel]

Hello Ryan101,

Thank you for reaching out to Intel regarding this concern.

We’re sorry to hear that you’re experiencing an issue where the screen brightness is stuck at 0%. We understand this can be frustrating, especially if you do not have administrator privileges to install or update drivers.

To better assist you, please provide the following information:

• Is this a desktop or laptop, and what is the system model/manufacturer?
• When did you first notice the brightness issue?
• Did this start after a Windows update, driver update, or any system change?
• Are you using an external monitor, or does the issue occur on the built‑in display?
• Are you able to adjust brightness using keyboard function keys or Windows display settings, or is it completely locked?
• What graphics driver version is currently installed (if known)?
• Was the system provided by an organization (work/school) that restricts admin access?
• Have you already contacted your system administrator or OEM regarding this limitation?

Intel® System Support Utility (SSU) Report

To assist us with system diagnostics, please generate and share an SSU report by following these steps:

1. Download Intel® System Support Utility for Windows.
2. Once the download is complete, launch SSU.exe.
3. Under Scan, check the box Everything.
4. Click Scan.
5. When the scan is complete, click Next.
6. Click Save and attach the generated file in your reply.

If you are unable to run SSU due to restricted permissions, please let us know so we can advise alternative steps.

Since you do not have administrator privileges, any required driver changes may need to be performed by your system administrator or IT department. Once we receive the information above and the SSU report, we will review the details and advise on the next steps.

We look forward to your response and assisting you further.

Thank you for choosing Intel, and have a great day.

[BrenzL_Intel]

Hello Ryan101,

Could you please confirm if you have reviewed the information I posted? Your feedback at your earliest convenience would be greatly appreciated so we can decide on the best way to proceed with resolving this matter.

Best regards,

Brenz L.

Intel Customer Support Technician

[BrenzL_Intel]

Hello Ryan101,

Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards,

Brenz L.

Intel Customer Support Technician