Display on games showing extremely pixelated

[basileliasp]

Please take a look at the attachment. The video from the games show up extremely pixelated like noise. Tried updating the driver and was fine briefly. After the next restart video is back to this way. 

[DeancR_Intel]

Hi basileliasp,

Thank you for reaching out and sharing the details of the pixelated video issue you're experiencing with your games. I understand how frustrating it can be when video quality is compromised, and I'm here to assist you in resolving this problem.

To address the issue, I recommend updating to the latest graphics driver version 32.0.101.6972. You can download it from the following link: Intel Arc & Iris Xe Graphics Windows Driver. Performing a clean installation of the driver may help ensure optimal performance.

Additionally, if you are comfortable, could you please provide a System Support Utility (SSU) report? This will help us gather detailed information about your system configuration. If you're not comfortable with this, please let me know the model of your laptop, as this information will be helpful in diagnosing the issue.

To better understand the situation, could you also let me know which games are affected by this issue and when it first occurred? Was the video quality working normally before, or has this been a persistent problem?

If you prefer a faster communication method, please let me know if a phone call would be more convenient for you. I am available to discuss this issue at your earliest convenience.

Thank you for your cooperation and patience. Please let me know if you have any other questions or need further assistance.

Best regards, 

Dean R. 

Intel Customer Support Technician 

[basileliasp]

hey Dean, 

Thank you for the message. I installed the Intel Driver Support Assistant and the utility performed updates on a couple of my drivers - NPU, Bluetooth, Graphics card &  Killer. The games work fine now. 

Thank you so much for the prompt response. Appreciated!

[DeancR_Intel]

Hi basileliasp,

I'm glad to hear that your Graphics is working now! If you don't have any other inquiries regarding to your Graphics. I will be closing this inquiry as shown your issue has been resolved. If you need further assistance, please submit a new question, as this thread will no longer be monitored. 

Best regards, 

Dean R. 

Intel Customer Support Technician