Double images and flashing display screen

[MikeQuattlebaum]

For several months now I have been experiencing a display problem where after a few minutes of use the screen starts to flash with double images in the colors of reddish pink and green . I am using an Asus VivoBook S running the latest version of Windows and Windows Edge . I have all the latest Microsoft updates as well as Intel updates but the problem persists . Some updates have cured the flashing problem for a few days at a time but it always returns . Just now the flashing has become so bad I just have to turn off my laptop for a few minutes and then turn it back on ...but the problem is still there . I have searched all over the internet for fixes but nothing has helped so I decided to join this community in search of a resolution . Thanks !

[MikeQuattlebaum]

Thanks man ! I will have that checked next .

[AndrewG_Intel]

Hello @MikeQuattlebaum

We are checking this thread and we would like to know if you need further assistance.

As @n_scott_pearson pointed out, we are leaning towards being a hardware issue, but just to rule it out you could try a Windows Recovery or clean operating system (OS) installation. For proper assistance with these steps, we recommend contacting ASUS* Support or Microsoft* Support.

Note:

For clarification purposes, ASUS* driver 26.20.100.7325 was the latest one available on the ASUS* website at the moment of posting our answer on March 12th, that's the reason why ASUS* driver V27.20.100.8682 was not offered before.

Best regards,

Andrew G.

Intel Customer Support Technician

[MikeQuattlebaum]

Sadly enough I was able to hook up my laptop to 2 different external monitors last night and the problem is the display on my laptop . Thanks for all your help and have a fun weekend !

[AndrewG_Intel]

Hello MikeQuattlebaum

Thank you for your response and for your feedback. Based on the tests with the external displays, this is, unfortunately, supporting the idea that this seems to be a hardware issue. In this case, we recommend contacting ASUS* Support for additional assistance, for instance, a physical inspection of the laptop's display.

Having said that, we will proceed to close this inquiry now. If you need any additional information, please submit a new question as this thread will no longer be monitored. Thank you for all your efforts and it has been a pleasure to assist you.

Best regards,

Andrew G.

Intel Customer Support Technician