Downgrade to 101.5186 - Error code 8

[tdcxs]

Hi, 

I need to downgrade driver on my Windows 11 laptop, with hardware Intel UHD Graphics.

This is to have XPlane 11 working.

I have to get a graphic driver released before September 2024 but newer than 101.5186 (according to Xplane's support)

So I found this one (101.5525 of May 2024): https://www.intel.com/content/www/us/en/download/741626/826371/intel-arc-pro-graphics-windows.html

But installation fails with code 8.

Can you help me ? 

[JeanetteC_Intel]

Hello tdcxs,

Thank you for posting in Intel Communities.

To provide the correct driver for your laptop, I need to know the exact make and model, along with its components. Please share your system configuration by downloading the Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe.

• Scan: Check the box Everything.
• Click Scan.
• Review: When finished scanning, click Next.
• Click Save. *Attach the SSU log file as you reply.

I look forward to your response.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[tdcxs]

Hi @JeanetteC_Intel 

Thank for your reply,

Here is the ssu_out file.

[JeanetteC_Intel]

Hello tdcxs,

Thank you for providing the SSU log file. The driver you attempted to install is incompatible and will not work, as it does not support Intel® UHD Graphics for 11th Gen Intel® Processors.

Please be aware that, as this is an OEM (original equipment manufacturer) device, our support may be limited due to unfamiliarity with the technology, settings, customizations, custom drivers, and features implemented by the OEM. Nonetheless, I will do my utmost to assist you with your concern.

I will check if I can find drivers older than version 32.0.101.6737, which was released on 4/23/2025, and will update you once they are available.

Best regards,

JeanetteC.

Intel Customer Support Technician

[tdcxs]

Hi @JeanetteC_Intel ,

I am looking forward to your feedback as I wish Xplane 11 to work on my laptop 😉

[JeanetteC_Intel]

Hello tdcxs,

I completely understand your desire to have Xplane11 running smoothly on your laptop, and I share that goal. Your cooperation is essential to achieving this.

Please note that we do not keep outdated driver versions from years past, as we continuously update our driver repository on our website. Due to space constraints, only a limited number of drivers are displayed, and we ensure that these are the most recent versions to address previous issues.

It's important to ensure that the driver you install is compatible with your system to avoid encountering a code 8 error. You can try downloading the OEM driver using this link: https://support.getac.com/Service/F0021/Index?lang=100020&region=100031. To obtain the driver, enter "X600" as the system model, select "Individual Driver," and download the Intel Graphics driver_32.0.101.6913.

Regarding the Xplane issue, could you please clarify or describe what you mean by Xplane 11 not working? Are you experiencing problems while playing the game, such as crashes when launching it, during gameplay, or at specific points in the game?

 If the issue involves game crashes, please provide the exact error message and any dump files.

If it relates to graphics artifacts, please share a screenshot of the game settings, a screenshot of the issue, and the digital platform being used to play the game, so we can replicate and investigate it further.

I hope to hear from you soon.

Best regards,

JeanetteC.

Intel Customer Support Technician

[tdcxs]

Hi @JeanetteC_Intel 

I will install and test driver 101.6913.

Meantime I can provide some hints :

Xplane11 crashes just after "End of pre-loading", application stops with no error popup nor message.

I was able to collect a Windows log in Computer Management > Windows Log > Applications : (see attached file)

Also find attached Log file of Xplane, but it seems there is nothing about the bug.

[ArchieD_Intel]

Hello tdcxs,

 Thank you for the feedback. I will investigate this base on the information you provided and will update you as soon as possible.

Additionally, when installing a driver please perform a Clean Installation.

Best regards,

Archie D.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello tdcxs,

Have you had the opportunity to update to the latest OEM drivers? To get the driver, please enter "X600" as the system model, choose "Individual Driver," and download the Intel Graphics driver_32.0.101.6913. If you have done this, could you let me know if it made any difference?

I look forward to hearing from you soon so I can continue investigating the issue.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello tdcxs,

Have you had a chance to look over the previous post?

If you have any questions, please don't hesitate to reach out.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello tdcxs,

I previously suggested performing a clean installation of the OEM driver and requested your feedback to continue troubleshooting this issue. Since I haven't received a response from you over the past several days, I will now close this support thread.

If you require assistance in the future, please create a new support request, as this thread will no longer be actively monitored.

Sincerely,

JeanetteC.

Intel Customer Support Technician